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‎07-30-2015 04:21 AM

HP Recommended
Product: HP Envy m6
Operating System: Other

I just installed windows 10 on my HP envy m6 laptop and I am having problem with the audio driver.  No driver is available for this product for windows 10

4 people had the same question
21 REPLIES 21

‎07-30-2015 05:21 AM

HP Recommended
I have the same problem on my ProBook 455 G1, tried the 8.1 driver but it has bugs and glitches. Please HP don't forget about your recent models..
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‎07-31-2015 11:59 AM - edited ‎07-31-2015 12:06 PM

HP Recommended

Hi have just updated from Windows 8.1 to Windows 10 on my HP Pavilion g6.

 

When running YouTube videos the sound is broken up and and distorted. Also the Video seems a bit flaky by not being a steady display when Titles are being displayed.

 

I have the IDT High Definition Audio Codec stwrt64.sys updated to current Version 6.10.6492.0, 04/09/2013 using DriverBooster 2.

 

The audio and video plays OK in BBC News videos, the World of Tanks game and iTunes Music.

 

Is there something wrong with FlashPlayer in Windows 10 or is a different Audio Driver required?

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‎08-01-2015 03:53 AM

HP Recommended

I've got the same problem exactly, any solutions yet???

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‎08-01-2015 04:04 AM - edited ‎08-01-2015 04:05 AM

HP Recommended

Yes same problem here installed windows 10 as an update, udated support assitant and downloaded all drivers after system check, sounds are fine for windows actions and as silly as it sounds for trailers on youtube but once the nusic or video started intemttent bzzing noise for whole length of video.

Have checked all setting and in sound properties after clicking configure speakers the test and sounds are fine. When running windows media player no sound or if there is it's an occasional horrible buzzing noise.

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‎08-01-2015 06:13 AM - edited ‎08-01-2015 06:19 AM

HP Recommended

Ok, YouTube Videos play OK (sound+video) when using Google Chrome and Mozilla Firefox Browsers!

 

They fail (distorted sound and unsteady video) when using Internet Explorer and Edge.

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‎08-01-2015 06:19 AM

HP Recommended
@Galactic_Grey wrote:

Ok, YouTube Videos play OK( sound+video) when using Google Chrome Browser!

 

They fail (distorted sound and unsteady video) when using Internet Explorer and Edge.

I do not have Chrome Browser installed so could not honestly state this myself and to be honest i would not install it as a clean system. You have a point here though as yes anything running in Edge or IE has a problem

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‎08-01-2015 06:36 AM - edited ‎08-01-2015 06:43 AM

HP Recommended

Also, Windows Media Player has no sound when playing music.

 

I am not sure if Windows Media Player has been superseded in Windows 10 by the Groove Music App.

However, my music which was imported into the Groove Music App plays back with the same distorted sound.

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‎08-01-2015 06:52 AM

HP Recommended
@Galactic_Grey wrote:

Also, Windows Media Player has no sound when playing music.

 

I am not sure if Windows Media Player has been superseded in Windows 10 by the Groove Music App.

However, my music which was imported into the Groove Music App plays back with the same distorted sound.

Yes exactly the same here, this is certainly a strange problem but looking it up it seems this was a problem some time ago when a BIOS upgrade was sent out. Obviously the sound drivers are working but it seems that streaming on some programmes is an issue or maybe the codecs are screwed up. I think it will be one of those wait and see what HP sends out as an update. Anoying though to say the least.

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‎08-01-2015 07:03 AM

HP Recommended

I think it is a Windows 10 FlashPlayer problem.

 

As far as I am aware, FlashPlayer is embedded in the Internet Explorer and Edge browsers.

 

It does not appear to be compatible with Windows 10.

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