HP Support Forums
Join in the conversation.
07-28-2009 08:41 AM
I beliveve I have a unique problem here. I call it unique because there seems to be no resolution on the internet that has helped me. Well, maybe this can help you help me.
I use a Presario F700 laptop with Windows Vista Home Premium. A couple of days ago, the sound on my laptop stopped working. It wasn't muted or anything. I tried opening the sound control down in the taskbar, but the second I tried to adjust the audio lever, it would freeze up. On top of that, any programs that would use sound would freeze up. (Like Sony Vegas, and Firefox on Youtube)
So, I tried restarting the laptop, only to get an X-mark over the sound control, and when hovered over, it reads "No Audio Output Device is Installed". And here we are now. Before you give a solution, keep in I mind I aready tried:
- Going through the Device Manager and looking for the sound and game controllers thing. It's not there.
- Using the System Restore to go back to a restore point.
- To use Recovery Manager to re-install the audio.
- Downloading Drivers. It doesn't seem to be a driver issue. The drivers don't seem to have a device to connect to.
- doing "Add Hardware" in the Control Panel. My computer reboots halfway through for some reason...
Willing to give some help?
09-10-2009 06:14 PM
Same problem here with the same exact model. Mine has an overheating problem. It turns itself off if I try to do anything at all involving video. Even Youtube.
I think the part of the motherboard with sound just went bad because I have reinstalled the OS and STILL have no sound.
09-12-2009 07:36 AM
Just so you know, your problem is not unique. It is common with HP laptops.
Actually, I don't think it is a problem (at least for HP). It is a solution for a way to generate sales.
Sorry i can't be of help.
09-27-2009 10:37 AM
Still not fixd. I reset my OS like someone else posted earlier, and still have the same problem. Every now and again the laptop gets stuck in a restarting/shutting down loop. I just press Esc and it goes away, but it's still annoying.
I tried calling HP about this issue, but it seems my warranty has run out just in time for them to make me pay to get this fixed. -___-
(Note to self; avoid HP products like the plague)
09-28-2009 02:41 AM
Any help? Did you solve it? I have exactly the same problem - Vista home premium 64 with Conexant 221 sound card installed. Comp is dv2840se. Please help.
02-24-2010 11:49 AM
You have described my issue to the T. The computer just does not see the sound card at all. Thus, no driver can be installed and it cannot be used. I tried enabling it in the BIOS, but there is no option for that there.
Any updates with this issue?
09-15-2011 06:21 PM
For all of you with Presario F700 no sound issue could be fixed on this way:
First download driver from hp http://h10025.www1.hp.com/ewfrf/wc/softwareDownloa
Save driver to your desktop. Restart your computer.
When restarting computer pres F8 and log into safe mode.
Go to my computer properties, and device manager.
Find the SOUND VIDEO AND GAME CONTROLLERS, right click and uninstall driver.
While still in the safe mode install the driver from the desktop previously saved.
Restart computer and very go.