07-30-2013 08:11 PM
I have a hp envy dv6-7300 Quad Edition Notebook and since I got the laptop the internal and external microphones don't work. Even when I plug in a external microphone it still doesn't work. However, the speakers work fine. I've tried configuring settings but nothing works. I also re-downloaded the IDT High Definition (HD) Audio Driver but that didn't help. When I test the microphone in Skype and in the Sound settings on the Control Panel, it does not work.
Any advice would be nice. Thank you
07-31-2013 08:08 AM
Follow the troubleshooting steps for this document, and if that doesn't fix your issues, try this document and perform the troubleshooting steps for using Recovery Manager to restore your software and drivers.
Let me know if this helps resolve your issues.