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brl Student
Student
brl
Posts: 1
Member Since: ‎06-16-2014
Message 1 of 2 (143 Views)

Mute button stuck

HP Pavillion 17 notebook pc, product # E0J81UA#ABA

Mute button has been stuck "on" since last update of Windows 8

HP Support Agent
Futoji
Posts: 3,791
Member Since: ‎03-11-2014
Message 2 of 2 (109 Views)

Re: Mute button stuck

Hello brl, welcome to the HP Forums.

It appears that since the last Windows 8 update your mute has been stuck on. I will try to help you with this.

I would suggest to start with a system restore to a point prior to the update.
Using Microsoft System Restore (Windows 8).

If that fails you could then go into device manager and uninstall the audio driver. Then reinstall it. Realtek High-Definition (HD) Audio Driver.

Please let me know how this goes.
Thank you for posting on the HP Forums.

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Futoji
I work on behalf of HP
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