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alaincool
Posts: 1
Member Since: ‎03-07-2013
Message 1 of 2 (238 Views)

My Envy 15 laptop Audio dont work

Hello, looking for help. My speakers and microphone suddenly stopped working and I do not know why. Whenever I got to my volume control or drivers it says they are working fine and they are on the original settings. I have updated the latest driver for the Audios, but still dont work. Please someone help!!?

 

Product name: HP Envy 15

Product ID: 00359-OEM-8992687-00010

Windows 7 64bits

Regents Professor
UniProg
Posts: 4,677
Member Since: ‎12-15-2011
Message 2 of 2 (215 Views)

Re: My Envy 15 laptop Audio dont work

Hello alaincool,

 

Take a look at this page, which lists troubleshooting steps for your Microphone issue, as well as the speaker issue.  If this doesn't help, when you reply, please include your product number.

 

Good luck!

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