11-11-2012 08:22 AM
After HP´s last upload from HP Support Assistant, my speakers and subwoofer (Beats audio), do not work.
But the headphones do work fine.
Spotify does not work, they say my audio card does not recognise them.
This is my unit:
HP Pavilion DV-7 (IN WARRANTY)
Serial nº 2CE2191SCM
Prod nº DEX02UA#ABA
Microsoft Windows 7 home premium
IDT High Definition Audio Codec
Could you give me a step by step solution, easy to understand, as I not very computer litterate?
Thank you very much.
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11-11-2012 09:08 AM - edited 11-11-2012 09:09 AM
Check your model number again, I can't find the one you listed.You can get the Product Number by pressing Fn + Esc key or checking the service Tag.
Go to the link below.Enter your Product Number .After entering PN, click Next ,then choose Software & Drivers.On the next page use the dropdown to select your OS (probably Windows 7 64bit). A list will populate with drivers. Download & Save the latest Audio driver.
Go into Control Panel,Programs & Features-uninstall IDT software.Restart the laptop. After Windows loads, install IDT audio using the downloaded file.
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