NO AUDIO OUTPUT DEVICE INSTALLED WHEN WINDOWS 8 UPDATES - HP Pavilion TS 15 Touchsmart (245 Views)
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AngelicaM
Posts: 5
Registered: ‎01-15-2014
Message 1 of 2 (245 Views)

NO AUDIO OUTPUT DEVICE INSTALLED WHEN WINDOWS 8 UPDATES - HP Pavilion TS 15 Touchsmart

When installing a windows 8 required update, my laptop lost all audio and says "No audio output device is installed." I've called HP and all they could do was reset my computer to the day before the windows 8 update, but then it happened again once the update was installed for the second time. I just got this laptop exactly 1 week ago ... not sure what else to do. Tried uninstalling & reinstalling the sound devices on the computer..still does not work. I cannot keep resetting the computer because I lose installed applications needed for work. PLEASE HELP!!!!!

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AMPH
Posts: 21
Registered: ‎09-10-2013
Message 2 of 2 (220 Views)

Re: NO AUDIO OUTPUT DEVICE INSTALLED WHEN WINDOWS 8 UPDATES - HP Pavilion TS 15 Touchsmart

Hi

 

Would you please install the latest driver and try if it works?

 

http://ftp.hp.com/pub/softpaq/sp62501-63000/sp62749.exe

 

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