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AngelicaM
Posts: 5
Member Since: ‎01-15-2014
Message 1 of 8 (7,855 Views)

NO AUDIO OUTPUT DEVICE IS INSTALLED AFTER WINDOWS 8 UPDATES - HP Pavilion TS 15 Touchsmart

[ Edited ]

Just got this laptop one week ago. After installing "important" updates for Windows 8 laptop lost all sound and will not let me connect, saying there is no audio output device installed. Called HP tech help and they could not figure out the problem after nearly 2 hours of trying. They reset my computer to a time before the updates were installed, and the sound seemed to come back, but updates occurred again and sound was then lost for the second time. I tried uninstalling and reinstalling the audio devices and still nothing worked. I cannot keep resetting my computer because I have applications/files needed for work. PLEASE HELP!!!

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DavidPK
Posts: 32,668
Member Since: ‎09-24-2010
Message 2 of 8 (7,845 Views)

Re: NO AUDIO OUTPUT DEVICE IS INSTALLED AFTER WINDOWS 8 UPDATES - HP Pavilion TS 15 Touchsmart

Hi,

 

Can you post back with the full Model No. and Product No. of your notebook - see Here for a guide on locating this information.

 

Regards,

 

DP-K

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Top Student
AngelicaM
Posts: 5
Member Since: ‎01-15-2014
Message 3 of 8 (7,843 Views)

Re: NO AUDIO OUTPUT DEVICE IS INSTALLED AFTER WINDOWS 8 UPDATES - HP Pavilion TS 15 Touchsmart

Hello,

 

Product number: F4G17UA#ABA

 

Model number: 15-n013dx

 

 

 

Thank you

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DavidPK
Posts: 32,668
Member Since: ‎09-24-2010
Message 4 of 8 (7,840 Views)

Re: NO AUDIO OUTPUT DEVICE IS INSTALLED AFTER WINDOWS 8 UPDATES - HP Pavilion TS 15 Touchsmart

Hi,

 

Try the following.

 

Download the Realtek Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp62501-63000/sp62895.exe

 

When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.

 

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

 

Let Windows fully load - it will automatically load an audio driver, but just let this complete.  Then open your Downloads folder, right click on the Realtek Audio installer and select 'Run as Administrator' to start the installation.  When this has completed, right click the speaker icon in the Taskbar and select Playback Devices.  Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Top Student
AngelicaM
Posts: 5
Member Since: ‎01-15-2014
Message 5 of 8 (7,832 Views)

Re: NO AUDIO OUTPUT DEVICE IS INSTALLED AFTER WINDOWS 8 UPDATES - HP Pavilion TS 15 Touchsmart

Thanks. I am waiting for the dowload to finish now. It seems to have stopped on 26.0MB and is taking a while...not sure if it just takes long or if there is another link to the download ?

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DavidPK
Posts: 32,668
Member Since: ‎09-24-2010
Message 6 of 8 (7,829 Views)

Re: NO AUDIO OUTPUT DEVICE IS INSTALLED AFTER WINDOWS 8 UPDATES - HP Pavilion TS 15 Touchsmart

Hi,

 

You may find that the download has stalled, in which case it may be best to cancel it and try again.

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Top Student
AngelicaM
Posts: 5
Member Since: ‎01-15-2014
Message 7 of 8 (7,821 Views)

Re: NO AUDIO OUTPUT DEVICE IS INSTALLED AFTER WINDOWS 8 UPDATES - HP Pavilion TS 15 Touchsmart

The download worked and I did everything leading to & including taking out the battery and holding the power button down. But when I got to the start up menu, pressing F10 did not do anything. F1 worked and I was able to view my computer's information, but F10 did nothing. 

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DavidPK
Posts: 32,668
Member Since: ‎09-24-2010
Message 8 of 8 (7,814 Views)

Re: NO AUDIO OUTPUT DEVICE IS INSTALLED AFTER WINDOWS 8 UPDATES - HP Pavilion TS 15 Touchsmart

Hi,

 

With the machine running, try holding down the Shift key as you click Shutdown - this will temporarily prevent a hybrid boot.

 

Then try tapping the esc key as soon as you press the power button and see if this will launch the Start-up Menu and subsequently select f10.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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