06-29-2013 05:47 PM
I have an hp envy 15 with hp beats audip the speaker section is not even there i tried reinstalling IDT high def audio codec also but when i check services i do not see audio service anywhere. when i go into playback devices and test it shows something is playing but i cant hear anything headphones wont work either
07-02-2013 12:35 PM
You are stating that you get no sound from the built in speakers or headphones, is that correct? I will do my best to assist you.
HP manufactured well over a 100 Envy 15’s and I need to have the full model number for it. if you are unsure where to locate that information have a look at this link for help.
Please respond back at your earliest convenience.
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I work for HP.