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Teacher
Chaand
Posts: 106
Member Since: ‎08-21-2012
Message 1 of 9 (294 Views)

No sound from built in speakers but headphones ok, pavilion dv6

HI all,

 

Out of a sudden , after watching a youtube video, my speakers and headphone gave  noise when I was RE playing the video that I watched seconds ago.

I restarted my lap, and then didn't hear a sound at all

checked my drivers and updated them

the headphone is working fine. but when I unplug it I hear no sound from my built in speakers. though the drivers are working fine.

took my lap for maintenance to get it cleaned up and checked, they told me the speakers are connected and the wires are all fine! but the problem still exists.

they wanted me to leave it with them to be checked ... but I just didn't trust them since they suggested the sound card is damaged! if it was dagamed I don't think I'll be getting any sounds ! right ?

please, can any one tell me what could be the problem ? and how to solve it ?



Pavilion Dv6 3120
running windows 8.1 for the past year

Provost
banhien
Posts: 33,181
Member Since: ‎01-29-2009
Message 2 of 9 (291 Views)

Re: No sound from built in speakers but headphones ok, pavilion dv6

Hi,

Please try this first to enable Speakers in Playback devices as follows:

1. Right click speaker icon (right hand corner)
2. Select Playback devices
3. Right click Speakers
4. Enable it and set as Default
5. Click Apply/Ok

Regards.

BH
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Teacher
Chaand
Posts: 106
Member Since: ‎08-21-2012
Message 3 of 9 (280 Views)

Re: No sound from built in speakers but headphones ok, pavilion dv6


banhien wrote:

Hi,

Please try this first to enable Speakers in Playback devices as follows:

1. Right click speaker icon (right hand corner)
2. Select Playback devices
3. Right click Speakers
4. Enable it and set as Default
5. Click Apply/Ok

Regards.


Hi there,

thanks for your fast reply.

 

I tried what you suggested, and nothing changed :smileysad:

any more ideas, please ?

Teacher
Chaand
Posts: 106
Member Since: ‎08-21-2012
Message 4 of 9 (219 Views)

Re: No sound from built in speakers but headphones ok, pavilion dv6

any help ?

HP Support Agent
BHK6
Posts: 3,943
Member Since: ‎09-03-2013
Message 5 of 9 (188 Views)

Re: No sound from built in speakers but headphones ok, pavilion dv6

Hi Chaand,

 

I see that you are having some issues with audio not playing through your speakers. I see that setting the speakers as the default didn't work. You are correct that if there was a problem with the sound card itself you won't hear anything from the headphones. Here is an HP document No Sound from Speakers there are a couple of troubleshooting steps in there including using the built-in Windows troubleshooter. We can also look at reinstalling your audio driver but I will need to know your product number.

 

Thank you,

Please click “Accept as Solution ” if you feel my post solved your issue.

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Thank you,

BHK6


I work on behalf of HP
Teacher
Chaand
Posts: 106
Member Since: ‎08-21-2012
Message 6 of 9 (153 Views)

Re: No sound from built in speakers but headphones ok, pavilion dv6


BHK6 wrote:

Hi Chaand,

 

I see that you are having some issues with audio not playing through your speakers. I see that setting the speakers as the default didn't work. You are correct that if there was a problem with the sound card itself you won't hear anything from the headphones. Here is an HP document No Sound from Speakers there are a couple of troubleshooting steps in there including using the built-in Windows troubleshooter. We can also look at reinstalling your audio driver but I will need to know your product number.

 

Thank you,


hi there,

thanks for your reply

I tried the No sound from speakers tips and got nothing out of it :smileyhappy: nothing to be fixed

 

my product number is :
LE529EA#ABV

 

hopefully you can help me out :smileysad:

HP Support Agent
BHK6
Posts: 3,943
Member Since: ‎09-03-2013
Message 7 of 9 (128 Views)

Re: No sound from built in speakers but headphones ok, pavilion dv6

Hi Chaand,

 

You can try installing this IDT High-Definition Audio driver, it is not for your model but it is a Windows 8.1 driver. There are no Windows 8.1 driver for your model. If installing that driver doesn't work then it is a most likely a hardware issue with the speakers and you should have either a local technician take a look at it or send it to HP for repairs. You can reach HP Total Care at 1-800-474-6836 in North America or start here if you live outside of North America.

 

Thank you,

Please click “Accept as Solution ” if you feel my post solved your issue.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Thank you,

BHK6


I work on behalf of HP
Teacher
Chaand
Posts: 106
Member Since: ‎08-21-2012
Message 8 of 9 (99 Views)

Re: No sound from built in speakers but headphones ok, pavilion dv6

[ Edited ]

BHK6 wrote:

Hi Chaand,

 

You can try installing this IDT High-Definition Audio driver

Thank you,


hi again,

 

I tried installing the driver but it stopped at the end stating I don't have the minimal requirements for this update!!!

I'm running windowa 8.1 and my lap is x64 my rams are 8

not sure what are the minimal requirements ?!

HP Support Agent
BHK6
Posts: 3,943
Member Since: ‎09-03-2013
Message 9 of 9 (43 Views)

Re: No sound from built in speakers but headphones ok, pavilion dv6

 

Hi Chaand,

 

Since there are no drivers for Windows 8.1 for your model unfortunately there is much more that we can do. I would recommend going back to Windows 7 if you created recovery disks.

 

Thank you,

Please click “Accept as Solution ” if you feel my post solved your issue.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Thank you,

BHK6


I work on behalf of HP
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