No sound in my HP Pavillion dv4000 (933 Views)
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Top Student
rkhin
Posts: 8
Registered: ‎01-23-2012
Message 1 of 10 (933 Views)

No sound in my HP Pavillion dv4000

[ Edited ]

I am currently experiencing this problem for almost 2 years and I only had the time to post this now. I can't hear any audio in my notebook unless I use our magicJack as the audio driver. Here is a picture when trying to install a sound driver.

 

soundmax.JPG

 

In my Device Manager

 

devicemanage.JPG

 

I hope somebody can solve this problem. Thanks :smileyhappy:

Provost
erico
Posts: 23,336
Registered: ‎01-07-2009
Message 2 of 10 (927 Views)

Re: No sound in my HP Pavillion dv4000

[ Edited ]

Hi,

I cannot see your images yet. I will have to wait for them to be approved by one of the Mods.

 

Please identify your dv4000 series notebook by its p/n. Remove the bayyery and look in the compartment for the p/n.

 

Post all alphanumeric characters here in your thread.

 

What is the installed operating system?

 

Post a screenshot of your sound properties window and Device Manager as in the images from my HP notebook show.

 

sound1.PNG

 

devmgr.PNG

 

 



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Top Student
rkhin
Posts: 8
Registered: ‎01-23-2012
Message 3 of 10 (923 Views)

Re: No sound in my HP Pavillion dv4000

I can't find a p/n at the battery compartment but I saw a p/n at the back of my laptop, if it's what you're asking here it is.

 

p/n : EC321UA#ABA

 

And here are the same pictures in the first post.

 

http://imageshack.us/photo/my-images/20/devicemanage.jpg/

http://imageshack.us/photo/my-images/600/soundmax.jpg/

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erico
Posts: 23,336
Registered: ‎01-07-2009
Message 4 of 10 (920 Views)

Re: No sound in my HP Pavillion dv4000

Thanks for the images and the product name. There is no HD audio driver installed!

 

Your notebook is a dv4155cl.

Here is where the drivers are located. Choose the appropriate operating system and download the driver and install it. You did not state which OS is installed. The web portal shows XP as the OS. Is that what is installed? There is no support for any other OS at the web support portal for your notebook.

 

 



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Top Student
rkhin
Posts: 8
Registered: ‎01-23-2012
Message 5 of 10 (919 Views)

Re: No sound in my HP Pavillion dv4000

[ Edited ]

Sorry for that. Yes, I am running in Windows XP. I'll give it a try.

 

--EDIT--

 

I have already tried installing the driver but all it says is the same with this.

 

http://imageshack.us/photo/my-images/600/soundmax.jpg/

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erico
Posts: 23,336
Registered: ‎01-07-2009
Message 6 of 10 (908 Views)

Re: No sound in my HP Pavillion dv4000

How about trying microsoft update and looking for the msuua driver.



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Top Student
rkhin
Posts: 8
Registered: ‎01-23-2012
Message 7 of 10 (905 Views)

Re: No sound in my HP Pavillion dv4000

What is MSUUA Driver?

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erico
Posts: 23,336
Registered: ‎01-07-2009
Message 8 of 10 (901 Views)

Re: No sound in my HP Pavillion dv4000

It is Microsoft Universal Audio Architechture.

Take a read of this and try the Microsoft Fixit.



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Top Student
rkhin
Posts: 8
Registered: ‎01-23-2012
Message 9 of 10 (900 Views)

Re: No sound in my HP Pavillion dv4000

Tried installing the MS UAA and fixing using the Fix It but still the problem exist :smileysad:

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erico
Posts: 23,336
Registered: ‎01-07-2009
Message 10 of 10 (897 Views)

Re: No sound in my HP Pavillion dv4000

can you post a screen shot of your device manager with the Sound section expanded?


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****Please click on the Accept As Solution button if my suggestion resolves the issue you were having****
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