Pavilion Dv6 - No Sound (28061 Views)
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Honor Student
Bushpig29
Posts: 4
Member Since: ‎03-18-2012
Message 1 of 27 (28,061 Views)
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Pavilion Dv6 - No Sound

No sound is being played from the notebook - nothing from speakers, headphones, HDMI outlet. The IDT High Definition Audio CODEC is installed and updated, but when I test the audio it says Error - Failed to play test tone. I don't know what is wrong, can someone please help?

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DavidPK
Posts: 30,512
Member Since: ‎09-24-2010
Message 2 of 27 (28,059 Views)

Re: Pavilion Dv6 - No Sound

Hi,

 

Can you post back with the following.

 

1.  The full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.

 

2.  The full version of the operating system you are using ( ie Windows 7 32bit ).

 

3.  Open windows Control Panel, open Administrative Tools and open Services.  Check that the following services are all showing as Status= Started and Start-up Type= Automatic

 

Audio Service

Multimedia Class Scheduler

Windows Audio

Windows Audio Endpoint Builder

 

If you need to make a change to any of the above, just right click the service and select Properties, then in the dropdown box next to 'Start-up type',  select Automatic and click Apply to save the change.  Then click the Start button.

 

Regards,

 

DP-K

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Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
Bushpig29
Posts: 4
Member Since: ‎03-18-2012
Message 3 of 27 (28,047 Views)

Re: Pavilion Dv6 - No Sound

Model # dv6-1128TX
Product # NW971PA#ABG
Windows Vista, 32 Bit

I opened the control panel and all of those services were Started and Automatic, any other tips?


Cheers

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DavidPK
Posts: 30,512
Member Since: ‎09-24-2010
Message 4 of 27 (28,039 Views)

Re: Pavilion Dv6 - No Sound

Hi,

 

Try the following.

 

Download the IDT Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp43501-44000/sp43935.exe

 

When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, restart the notebook and let Windows fully load.  Open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, right click the speaker icon in the Taskbar and select Playback Devices.  Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
Bushpig29
Posts: 4
Member Since: ‎03-18-2012
Message 5 of 27 (28,033 Views)

Re: Pavilion Dv6 - No Sound

Problem solved!! Thanks very much for your help :smileyhappy:

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DavidPK
Posts: 30,512
Member Since: ‎09-24-2010
Message 6 of 27 (28,029 Views)

Re: Pavilion Dv6 - No Sound

Hi,

 

You're welcome, glad it helped :smileyhappy:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
MrAzzMan
Posts: 4
Member Since: ‎08-01-2012
Message 7 of 27 (27,409 Views)

Re: Pavilion Dv6 - No Sound

my sounds not working at all i i uninstalled the idt and i tried to install it again and its saying

'the hardware detected is not supported by this idt software package

the install will be aborted'

Please Help

 

Top Student
matthewurwin
Posts: 7
Member Since: ‎09-21-2012
Message 8 of 27 (26,854 Views)

Re: Pavilion Dv6 - No Sound

Hi, my situation is very similar (my laptop is a dv6-6b2bs a) although I'm running Windows 7 64 bit. S

Please can you tell me whether I should I install the same driver?

Many thanks,

Matthew

Student
LL-612
Posts: 1
Member Since: ‎10-25-2012
Message 9 of 27 (26,004 Views)

Re: Pavilion Dv6 - No Sound

Hello,

 

     I have a hp Pavilion dv6 Notebook PC (about 5 month old laptop). The sound on my laptop does not work. I have tried many different sources for downloading a new sound program. Youtube, games, and pretty much the all the sounds do not work. Please help as soon as possible.

Student
Keetus
Posts: 1
Member Since: ‎11-01-2012
Message 10 of 27 (24,900 Views)

Re: Pavilion Dv6 - No Sound

[ Edited ]

Mine Sounds the same as this guys ^ Its pretty annoying so if anyone can help please do it soon, before i have to hurt my computer :manvery-happy:

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