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MsSheff95
Posts: 3
Member Since: ‎01-09-2014
Message 1 of 4 (236 Views)

Product name: HP ENVY TS 15 Notebook PC Product number: E0M27UA#ABA

Hello,

 

The sound/audio on my pc is not working with or without headphones. Please Help.

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banhien
Posts: 33,069
Member Since: ‎01-29-2009
Message 2 of 4 (235 Views)

Re: Product name: HP ENVY TS 15 Notebook PC Product number: E0M27UA#ABA

Hi,

Please use the following instructions to check and fix:

   http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01912228&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_us...

Good luck.

BH
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Honor Student
MsSheff95
Posts: 3
Member Since: ‎01-09-2014
Message 3 of 4 (222 Views)

Re: Product name: HP ENVY TS 15 Notebook PC Product number: E0M27UA#ABA

the link says for Window 7, but I have Windows 8. Should I still use it?
Honor Student
MsSheff95
Posts: 3
Member Since: ‎01-09-2014
Message 4 of 4 (216 Views)

Re: Product name: HP ENVY TS 15 Notebook PC Product number: E0M27UA#ABA

PrintPlaying Audio Publisher details

Issues found
IDT High Definition Audio CODEC has a driver problemIDT High Definition Audio CODEC has a driver problem
There is a problem with the driver for IDT High Definition Audio CODEC. The driver needs to be reinstalled. Not fixed Not Fixed
Reinstall device driver Completed

Check audio deviceCheck audio device
There might be a problem with your audio device. Detected Detected
Potential issues that were checked
Windows Update configured to never install driversWindows Update configured to never install drivers
Driver updates aren't automatically installed when detected by Windows Update. Issue not present

Issues found Detection details

5 IDT High Definition Audio CODEC has a driver problem Not fixed Not Fixed

There is a problem with the driver for IDT High Definition Audio CODEC. The driver needs to be reinstalled.
InformationalDevice information
Name: IDT High Definition Audio CODEC
ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C198B&REV_1003\4&9F7D0F6&0&0001
Error code: 39

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