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09-07-2009 02:57 PM
I occasionally have the volume control popup problem. Updated bios and quick launch keys as directed above. Hopefully that will correct the problem.
I have another problem though. I get a popping sound on the upper right side of my computer when I open a website or click the volume on/off button on the quick launch pad. Is anyone else experiencing this and does anyone have a solution/suggestion?
HP HDX X16T-1200 CTO Premium Notebook PC
Bios F.24 A
HP Quick Launch Buttons 126.96.36.199
09-14-2009 09:38 AM
Anyone know which process or service controls the MediaSmart toolbar? Is that what causes these problems? Can I kill it in Task Manager to prevent these annoying popups every 1.3 seconds?
10-25-2009 08:25 PM
11-20-2009 06:39 AM
11-28-2009 02:30 PM
11-30-2009 06:04 AM
I have called support about 4x. Once we did a hard reboot. Second we deleted and reinstalled drivers. Third reformatted computer. 4th turned off the touchsmart bar at the top of the keyboard. No changes. Still the same issue as you mentioned.
Not what I expected.
12-05-2009 11:30 AM - edited 12-06-2009 06:30 AM
I surrendered this week. Was giving a presentation to some clients. Lost internet connection because the WiFi popup kept disabling/enabling. Then the volume popup took control of the machine and I couldn't even get a keystroke in. Had to hold the power button down and force a reboot.
I've given up on HP and will NEVER buy or recommend another HP laptop. Ordered a new Dell laptop on cyber Monday. I'll pull memory and harddrive out of this thing and then run it over with my truck.
This piece of crap has lost me too much time and business. I honestly cannot believe HP is aware of the problem and has not made ANY effort to contact the affected owners of these defective laptops. As a small business owner, these are the types of things I feel obligated to share with the other Chamber of Commerce members.
I have updated all drivers and BIOS repeatedly. I re-installed the OS. I bought a new hard drive and re-installed on that too. I even went out and bought a new copy of Vista 32 (was running 64 bit OS). Installed that on a new drive. No luck. I admit defeat and will move on.
12-05-2009 12:17 PM
Have heard that the problem is caused by the Nvidia GeForce 9600 video card that is installed on the laptop. the card has been known to overheat and fry the motherboard. I have noticed with my laptop that if it's been on for a long time I have more problems with the volume/wifi prob. Lately I haven't had the problem as much but also have not left my laprop on for more than an hour or 2 at a time.... hasn't solved the problem but it has stopped happening as often.
Has anyone tried replacing the video card or had their motherboards checked for damage? I wish I could say I can replace the laptop but unfortunatley can't afford to at this time... hoping to find a way to solve the problem and get the laptop running the right way.... I'm sooo disappointed with the way HP has handled the whole situation... why hasn't there been a recall? Anyhow.. still looking for advice on a real SOLUTION to the problem...
12-07-2009 06:08 AM
Was on with support again. I am not happy but sending it back to HP. I will keep you posted. I disabled the quick launch and the pop up went away but if I were trying to listen to something it was still going on and off along with the wireless connection. I have another laptop at home no issues.