06-10-2014 08:18 AM - last edited on 06-10-2014 04:13 PM by Leo_Y
Skype is not working. When I try to connect to skype I get this message: '' there`s problem with your audio devices" ,
I checked status and config of audio devices and found them enabled .
Can someone assist to sort out the probem
Product name: HP ENVY X2 PC Serial number: [Edited for Personal Information]
06-11-2014 12:43 PM
I would like to welcome you to the HP Support Forums!
I understand that you are having a problem with your audio devices working with Skype on your HP Envy PC. I will try my best to help you with this problem. To better assist you, could you please tell me the full model number and the operating system that is running on it. Here are some guides for How Do I Find My Model Number or Product Number? and Which Windows operating system am I running?
In the meantime, in this document for No Sound from the Speakers (Windows 7) it explains how to use the Microsoft Sound Troubleshooter, which should help to resolve this problem.
I hope the helps, please let me know.
Thank you and have a great day!
06-13-2014 03:42 AM - last edited on 06-16-2014 10:49 AM by eric-g
Many thanks for your assistance.
Please fin below the sstem information requested.
Product number: D4A71PA#AB1 and Serial number: [edited]
Windows 8.1 32-bit
Please note I have launched the audio troubleshooter but no abnormality was found.
Once again, many thanks for your assistance and support
06-16-2014 10:53 AM
Thank you for the information. I have a couple of documents that I hope will help with this issue.
This document for Using Skype to Make Voice and Video Internet Calls (Windows 8) explains how to set up for using Skype.
If that does not resolve your issue here is a document from Sykpe for No audio when called that explains what to check for when you do not have sound.
I hope this information helps, please keep me posted.
Good luck and have a great day!