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Honor Student
lotfi
Posts: 2
Member Since: ‎06-10-2014
Message 1 of 4 (202 Views)

Skype not working due to audio problem

[ Edited ]

Skype is not working. When I try to connect to skype I get this message: ''  there`s problem with your audio devices" ,

I checked status and config of audio devices and found them enabled .

Can someone assist to sort out the probem

Product name: HP ENVY X2 PC    Serial number: [Edited for Personal Information]

HP Support Agent
Advance23
Posts: 2,723
Member Since: ‎09-03-2013
Message 2 of 4 (169 Views)

Re: Skype not working due to audio problem

Hi lotfi,

 

I would like to welcome you to the HP Support Forums!  :smileyhappy:

 

I understand that you are having a problem with your audio devices working with Skype on your HP Envy PC. I will try my best to help you with this problem. To better assist you, could you please tell me the full model number and the operating system that is running on it. Here are some guides for How Do I Find My Model Number or Product Number? and Which Windows operating system am I running?

 

In the meantime, in this document for No Sound from the Speakers (Windows 7) it explains how to use the Microsoft Sound Troubleshooter, which should help to resolve this problem.

 

I hope the helps, please let me know.

 

Thank you and have a great day!

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" by the Reply to say “Thanks” for helping!



~Advance23~
I work on behalf of HP
Honor Student
lotfi
Posts: 2
Member Since: ‎06-10-2014
Message 3 of 4 (137 Views)

Re: Skype not working due to audio problem

[ Edited ]

Hi,

 

Many thanks for your assistance.

 

Please fin below the sstem information requested.

Product number: D4A71PA#AB1 and  Serial number: [edited]

Windows 8.1 32-bit

Please note I have launched the audio troubleshooter but no abnormality was found.

 

Once again, many thanks for your assistance and support

 

Cheers

lotfi

 

 

HP Support Agent
Advance23
Posts: 2,723
Member Since: ‎09-03-2013
Message 4 of 4 (92 Views)

Re: Skype not working due to audio problem

Hi lotfi,

 

Thank you for the information. I have a couple of documents that I hope will help with this issue.

 

This document for Using Skype to Make Voice and Video Internet Calls (Windows 8) explains how to set up for using Skype.

 

If that does not resolve your issue here is a document from Sykpe for No audio when called that explains what to check for when you do not have sound.

 

I hope this information helps, please keep me posted.

 

Good luck and have a great day!

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" by the Reply to say “Thanks” for helping!



~Advance23~
I work on behalf of HP
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