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Honor Student
ter52
Posts: 3
Member Since: ‎10-19-2011
Message 1 of 6 (278 Views)

Sound buttons and icon on keyboard do not work.

Keyboard sound buttons do not work, and the sound adjustment icon is nolonger showing. I've tried a couple of downloads that others tried in the forum to no avail. Has anyone else had this problem?  

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DavidPK
Posts: 33,115
Member Since: ‎09-24-2010
Message 2 of 6 (275 Views)

Re: Sound buttons and icon on keyboard do not work.

Hi,

 

Was there a particular event ( ie a Windows Update etc ) after which this problem started?

 

Can you post back with the following.

 

1.  The full Model No. and Part No. of the notebook ( from the service tag underneath your notebook ).

 

2.  The full version of the operating system you are using ( ie Windows 7 32bit ).

 

Regards,

 

DP-K



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Honor Student
ter52
Posts: 3
Member Since: ‎10-19-2011
Message 3 of 6 (268 Views)

Re: Sound buttons and icon on keyboard do not work.

[ Edited ]

Hi DP-K

 

Operating system is Windows 7 Home Premium 64 Bit.

 

Product key is: {Removed for privacy}

 

HP584037-001

 

I'm not aware of any specific event. I was gone for a few days and while I was gone my husband did use the computer. I don't remember having the problem before this last weekend. The computer is about 6 months old. I did notice while getting this information that there is only 1.87GB free of 15.0 GB Recovery. I found this strange on a fairly new computer. When I try to use the sound buttons the screen flickers and flashes from larger to smaller size. I have noticed little things (like freezing) since I got the computer but we were out of state for several months. Now I'm wondering if I need to get it checked out. Thank you, ter52

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DavidPK
Posts: 33,115
Member Since: ‎09-24-2010
Message 4 of 6 (266 Views)

Re: Sound buttons and icon on keyboard do not work.

Hi,

 

The free space you are seeing for the Recovery Partition is correct - this is to keep the size of the partition to a minimum while having just enough free space to stop Windows throwing out warning messages about lack of space.

 

Try a Hard Reset as follows.

 

Shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold  down the Power button for a full minute.  Re-insert the battery, plug in the AC Adapter and start the notebook - has this made any difference to the issue?

 

Regards,

 

DP-K



---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
ter52
Posts: 3
Member Since: ‎10-19-2011
Message 5 of 6 (257 Views)

Re: Sound buttons and icon on keyboard do not work.

David,

 

It worked! Thank you so much! I never thought about a hard reset. I've had to do that with my phone. I really appreciate your help and information. Have a great day! Terry

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DavidPK
Posts: 33,115
Member Since: ‎09-24-2010
Message 6 of 6 (251 Views)

Re: Sound buttons and icon on keyboard do not work.

Hi Terry,

 

You're welcome, glad it helped :smileyhappy:

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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