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JosephH96
Posts: 1
Member Since: ‎12-29-2013
Message 1 of 2 (120 Views)

Sound not working on Pavillion g6

Hey, so the audio on my laptop is completely down. The video is fine, there just isn't any sound. The laptop is only about a year old. 

I have checked the volume controls, everything is turned on and as it should be except for the forementioned problem. Troubleshooting hasn't given me any results, and the laptop is telling me there are no problems with the speakers.

 

Really stuck here, any help or guidance would be appreciated.

 

Thanks.

HP Support Agent
BHK6
Posts: 3,770
Member Since: ‎09-03-2013
Message 2 of 2 (70 Views)

Re: Sound not working on Pavillion g6

Hi JoesphH96,

 

Welcome to the HP Forums! So no sound from the speakers but what if you plug in a headset do you hear anything then? What operating system are you running? What is your product number?

 

Find your product number on a notebook:

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00033108

 

Finding your OS:

 

http://windows.microsoft.com/en-CA/windows/which-operating-system

 

Thank you,

 

 

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Thank you,

BHK6


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