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Honor Student
K12L
Posts: 2
Member Since: ‎07-22-2014
Message 1 of 6 (245 Views)
Accepted Solution

Sound stopped working

Hello

 

I have an HP Pavillion g6 Notebook PC, E5L25EA#ABU. (Windows 8)  My sound has stopped working and I do not know why.  Obviously I have checked that the sound is turned up on both my laptop and in the programme I am watching.

 

Can you help please?

 

Many thanks

Honor Student
kmiles
Posts: 2
Member Since: ‎07-22-2014
Message 2 of 6 (244 Views)

Re: Sound stopped working

Mine has just completely stopped working as well. I have an HP with Dolby internal speakers and need audio for online coursework.

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DavidPK
Posts: 33,733
Member Since: ‎09-24-2010
Message 3 of 6 (234 Views)

Re: Sound stopped working

Hi,

 

Try the following.

 

Open windows Control Panel, open Windows Update, select 'View update history' in the left hand pane and then select 'Installed updates' link in the following window.

 

Locate update KB2962407, right click it and select Uninstall.  When done, restart the notebook, open windows Control Panel, open Windows Update and select 'Check for updates'.  You'll see the update you just uninstalled being offered again - right click and select 'Hide Update'.

 

After this you may or may not need to delete and reload the Audio driver - if you do, the procedure for using recovery manager to reinstall Software and Drivers is detailed in the relevant document on the link below.

 

Recovery Manager - Windows 8.

 

Recovery Manager - Windows 7

 

Regards,

 

DP-K

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Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
K12L
Posts: 2
Member Since: ‎07-22-2014
Message 4 of 6 (223 Views)

Re: Sound stopped working

Working now.  Excellent thank you for your help.  K

Honor Student
kmiles
Posts: 2
Member Since: ‎07-22-2014
Message 5 of 6 (219 Views)

Re: Sound stopped working

Yes it is working now! Thank you!

Provost
DavidPK
Posts: 33,733
Member Since: ‎09-24-2010
Message 6 of 6 (213 Views)

Re: Sound stopped working

Hi,

 

You're welcome :smileyhappy:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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