Sound won't play through my TV with a HDMI Cable (8775 Views)
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HP Support Agent
TwoPointOh
Posts: 3,654
Member Since: ‎08-31-2013
Message 11 of 20 (3,004 Views)

Re: Sound won't play through my TV with a HDMI Cable

jcworchard, its a Driver config issue, you should uninstall it before reinstalling it.

Add or Remove Programs in Windows 8:
http://www.dummies.com/how-to/content/add-or-remove-programs-in-windows-8.html

For everyone else having an issue, if the drivers have been uninstalled/reinstalled. You can try an alternate HDMI cable.
If that fails, and it has never worked on Windows 8.1 you can first try to reinstall the original drivers using this method.

Using Recovery Manager to Restore Software and Drivers (Windows 8):
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03430118&lc=en
 

TwoPointOh
I work on behalf of HP



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Tutor
Anand_B
Posts: 20
Member Since: ‎08-13-2013
Message 12 of 20 (2,987 Views)

Re: Sound won't play through my TV with a HDMI Cable

Does it take me back to windows 8?

HP Support Agent
TwoPointOh
Posts: 3,654
Member Since: ‎08-31-2013
Message 13 of 20 (2,970 Views)

Re: Sound won't play through my TV with a HDMI Cable

An HP Recovery is designed to return your computer to factory defaults, when it was working properly yes.

TwoPointOh
I work on behalf of HP



Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Honor Student
oberon98
Posts: 4
Member Since: ‎12-27-2013
Message 14 of 20 (2,742 Views)

Re: Sound won't play through my TV with a HDMI Cable

I am having the same issue i have a hp envy touch smart model number 15-j009wm and product number e0m27ua#aba i currently have windows 8.1and the sound will not play on my tv over the hdmi connection just on the laptop

Tutor
Anand_B
Posts: 20
Member Since: ‎08-13-2013
Message 15 of 20 (2,722 Views)

Re: Sound won't play through my TV with a HDMI Cable

What is the display device do you have? Install proper Display Device Driver for win 8.1 OS. 

 

Have a look at this topic 

http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/Windows-8-1-No-Audio-output-in-HDMI/td-p/31...

Honor Student
oberon98
Posts: 4
Member Since: ‎12-27-2013
Message 16 of 20 (2,701 Views)

Re: Sound won't play through my TV with a HDMI Cable

[ Edited ]

thank you for directing me to the other thread, i am currently updating my hd display driver, which is AMD RADEON HD 8550G

Honor Student
oberon98
Posts: 4
Member Since: ‎12-27-2013
Message 17 of 20 (2,695 Views)

Re: Sound won't play through my TV with a HDMI Cable

updating my display driver did not solve my problem, the tv i am outputting to is an element brand 32" led tv

Tutor
Anand_B
Posts: 20
Member Since: ‎08-13-2013
Message 18 of 20 (2,657 Views)

Re: Sound won't play through my TV with a HDMI Cable

How many items you have got listed under 'Sound, Video and Game Controllers' in Device Manger while HDMI connected and disconnected? Are you getting anything additional on connecting HDMI Cable?

 

Also before updating Display driver, uninstall it completely. Let me know the results.

 

 

Honor Student
oberon98
Posts: 4
Member Since: ‎12-27-2013
Message 19 of 20 (2,550 Views)

Re: Sound won't play through my TV with a HDMI Cable

i did what you suggested and completely uninstalled my driver and then reinstalled it and updated it and the problem is now fixed.  Thank you so much for your assistance and knowledge.

Student
jeco81
Posts: 1
Member Since: ‎03-01-2014
Message 20 of 20 (1,713 Views)

Re: Sound won't play through my TV with a HDMI Cable

Hi.

 

I had the same problem until today with my

HP ENVY 15-j035eo

.

 

Then I updated my Intel HD Graphics 4600 driver directly from Intels page. My drivers were 5 version older

 

http://www.intel.com/p/en_US/support/detect/graphics

 

Now my computer recognize my HDMI sound

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