12-29-2013 06:58 PM
I've been having trouble with my sound from my headphones. It sounds a but choppy where you can hear the background noise and not the main sound from what I've been listening to. It won't work on a safari or even on itunes. I know it has nothing to do with my headphones because its been working on my iphone and ipod. I've tested things out on control panel and it says the audio device isn't set as a default. I've been having trouble setting it and was wondering if I was doing it wrong. I have a windows 8 pc and I got it about a year ago so I wasn't sure what the exact name was. Hoping someone could help me out please. Thank you.
01-09-2014 04:33 PM
Hello Pumpkinbb. Thank you for posting on the HP Forums. I understand your headphones are not working properly, on your computer. To assist you properly, I require the following information:
1. The computer's model number. If you require assistance locating this information, please reference this website: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&
2. The computer's operating system. I know you stated the computer has Windows 8, but I would like to double-check. If you require assistance locating this information, please reference this website: http://windows.microsoft.com/en-CA/windows/which-o
3. Have you installed any new hardware on this computer, before the issue appeared?
4. Have you installed any new software or drivers on this computer, before the issue appeared?
In the meantime, please apply the troubleshooting in this HP document, then provide the results: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&
Note that the troubleshooting is intended for Windows 7, but is effective on Windows 8. Please respond as soon as possible. I look forward to your response.