HP Support Forums
Join in the conversation.
03-26-2009 08:45 AM
I called HP tech support and we went through a variety of checks -- reinstalling the Conexant High Definition SmartAudio HD2 device, checking to see if there were updates. We did disk restores and even went so far as to do a complete disk recovery. Nothing has worked. I can be watching a movie on Netflix, a video on Youtube or listening to music on iTunes and the same thing happens. It plays for a while and then goes silent.
If I restart the computer, it plays again. Then it goes silent. If I reinstall the Conexant High Definition SmartAudio HD2, it begins playing, but soon goes silent again.
There's no indication that it's silent -- the mixer show's it's working, etc. -- except for the fact that there are no sounds coming out of the speakers.
I'm at my wit's end. This started happening two days ago and I've spent hours on the phone with HP techs and nothing has worked. My job depends on hearing music and watching videos on my computer and I've lost a tremendous amount of time trying to figure this thing out. Has anybody heard of such a problem? Can anyone help me with this?
04-09-2009 10:03 PM
04-16-2009 10:03 AM
I have an HP Pavilion dv7-1133cl. When I started it up this morning, the button at the top to turn the
audio on and off was orange (off) rather than white (on). So far, nothing I have tried has turned it back
on, including restarting, configuring speakers, etc. I think this has happened before, but I don't recall
what I did to clear it.
05-10-2009 06:56 PM
Yes...i have a DV5 1134TX (Australian model) and have been having the exact same issue. And i'm far from happy about it.
If HP are truely are actually monitoring this thread can you please get busy and fix this problem......hardly worthwhile having an "entertainment PC" if it loses its sound every 20 minutes or so. It gets pretty embarassing when the sound dies in the middel of every presentation that i do.
My bet is that this is a hardware issue and they are busy counting how many effected laptops there are out in the big wide world that all need replacement main boards to fix this very poor piece of design.
I knew my company should have got us all the Toshiba U400 instead. Lighter, cooler, better HDD ....... that'll happen when bean counters do the shopping without letting the geeks evaluate the item first.
Lets go HP - time to fix this.
05-10-2009 10:00 PM
I just wanted to update my reply. My computer is now at the point that the sound doesn't work at all, so I started using my head phones while I tried to fix the issue. And now those don't work either. I've been trying to fix it with the HP customer service, they we're telling me that I needed to reload my windows and that it will take care of the issue. Well before I did this I wanted to back up my computer so that I didn't lose all the files on my computer. But it turns out that my backup software was messed up too! They told me that they would send me the software to fix the backup system, after giving me the run around about it for over a week. Now after telling me that the software wouldn't cost me anything and having emails that confirm it, they are trying to make me pay for it before they will send it to me! I will never, ever buy another HP computer, if for nothing else than for the horrible customer service!
05-14-2009 08:32 PM
06-09-2010 09:23 AM - last edited on 06-09-2010 09:55 AM by WendyM
Hello I have a DV5 with the same problem. Wondering if you had any luck. My email is [text removed for privacy]. I tried to do what you posted with the msconfig but didnt locat the idt sound portion you were mentioning.
06-29-2010 06:37 AM
I'm having a very similar issue.
The sound on my Pavilion 6500 only works occasionally after a restart. Then, it will only put out sound for a few minuets. All other times the sound is gone or the Audio Device is mysteriously missing. I've tried installing drivers and even contacted HP and purchased what I was told was the sound card (the card that all the jacks go into). Nothing worked.
can someone please help!!
06-29-2010 10:59 AM
I have a similar problem (describing it exactly below in another thread) with my Pavilion dv7-3113eo.
A brand new laptop and the sound just goes off randomly, and is followed with a problem to play .mp3 - any media player just gives an error message when you try.
Would hate to send it straight back to HP to fix it, but what else can you do.