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Canito1963
Posts: 11
Member Since: ‎12-31-2011
Message 1 of 9 (822 Views)

Volume, Bass and treble controls keep popping up and working on their own

When this happen, my WIFI also stop working and turns on and off.

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DavidPK
Posts: 31,578
Member Since: ‎09-24-2010
Message 2 of 9 (820 Views)

Re: Volume, Bass and treble controls keep popping up and working on their own

Hi,

 

Can you post back with the following.

 

1.  The full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.

 

2.  The full version of the operating system you are using ( ie Windows 7 32bit ).

 

Regards,

 

DP-K

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Canito1963
Posts: 11
Member Since: ‎12-31-2011
Message 3 of 9 (803 Views)

Re: Volume, Bass and treble controls keep popping up and working on their own

My laptop is a: HP HDX 16 notebook premium series

serial# CNF 9425 VWC

PROD# NK 135AV

 

Thanks for your help.

 

Canito1963

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DavidPK
Posts: 31,578
Member Since: ‎09-24-2010
Message 4 of 9 (800 Views)

Re: Volume, Bass and treble controls keep popping up and working on their own

Hi,

 

What version of Windows are you using?

 

From what you describe, this is likely to be a problem with the insulation around the capacitive strip - try a Hard Reset as follows and let me know if this makes any improvement.

 

Shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold  down the Power button for 30 seconds.  Re-insert the battery, plug in the AC Adapter and start the notebook.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Tutor
Canito1963
Posts: 11
Member Since: ‎12-31-2011
Message 5 of 9 (796 Views)

Re: Volume, Bass and treble controls keep popping up and working on their own

Sorry, Windows 7 64bits.

 

I will try your advice and will let you know.

 

Thanks!

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Grudo
Posts: 1
Member Since: ‎01-06-2012
Message 6 of 9 (777 Views)

Re: Volume, Bass and treble controls keep popping up and working on their own

[ Edited ]

This is a problem for me as well,

 

Pavilion DV8T-1200

WF681AV

Windows 7 64bit

 

Sometimes the bass and treble controls will pop-up on screen and completely wig-out (turn itself up and down erratically) and there is no way to get rid of it. Is there anyway to completely disable the touch strip controls? I dont like or want them anyway.

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Canito1963
Posts: 11
Member Since: ‎12-31-2011
Message 7 of 9 (758 Views)

Re: Volume, Bass and treble controls keep popping up and working on their own

I found a older Discussion Board with the same issue: "HDX16 Quick Launch Button Issue" and a Facebook Page "HDX 16 Recall" that provide a lot of different solution.  Some more a high tech type solution.

 

Check this two out and you will see this is an old issue and base of what I read, is not a software issue, but a hardware problem with the smartstrip connection.

 

Hope this help.  I'm still working on mine.  The solution of taking out the battery and doing a hard shutdown work for a while.

 

Good Luck!


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Canito1963
Posts: 11
Member Since: ‎12-31-2011
Message 8 of 9 (755 Views)

Re: Volume, Bass and treble controls keep popping up and working on their own

Is a good temporary solution, Thanks!

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DavidPK
Posts: 31,578
Member Since: ‎09-24-2010
Message 9 of 9 (753 Views)

Re: Volume, Bass and treble controls keep popping up and working on their own

Hi,

 

You're welcome :smileyhappy:

 

All the best,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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