Volume buttons on keyboard stopped working

[DavidPK]

Hi Billieann01,

Can you post back with the following.

1.  The full Model No. and Product No. of the notebook - see Here for a further explanation.

2.  The full version of the operating system you are using ( ie Windows 7 364bit ).

Regards,

DP-K

[billieann01]

Model #   Qdv7t-3300

Product #   WH764AV

ie Windows 7 Home premium and I also use Chrome

[DavidPK]

Hi,

Try the following.

Download the IDT Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp48501-49000/sp48668.exe

When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold  down the Power button for 30 seconds.  Re-insert the battery, plug in the AC Adapter and start the notebook.

Let Windows fully load, then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again.

Regards,

DP-K

[billieann01]

The final instructions worked....I can't thank you enouigh....it said i already had that download on my compuiter, but I selected overwrite and reinstall and it is working great....Huge Thanks DP-K

[DavidPK]

Hi,

You're welcome and good to hear it's working

All the best,

DP-K

[njefferson]

Can you help me fix the same problem on my laptop?  It's only during Youtube videos that my volume control keys don't work.

HP Pavilion g7 Notebook PC
Product Number:  B5Z50UA#ABA

Windows 7 Home Premium (64 bit)

Thank you

[cathy403]

My volume buttons on keyboard are not working either, usually I have to click on the right hand corner to turn on the volume, however once in a while it does not work either. & I have the Pavillion dv7..will this download work for my dv-7?  Thanks