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asthegreatabhi1
Posts: 10
Member Since: ‎01-27-2012
Message 1 of 7 (1,155 Views)
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bluetooth audio device not working

please tell me how to solve the problem of bluetooth audio device not working . 

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banhien
Posts: 36,318
Member Since: ‎01-29-2009
Message 2 of 7 (1,152 Views)

Re: bluetooth audio device not working

Hi,

 

Please tell us what is your machine, what is its OS and what is the audio device ?

 

Regards.

BH
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asthegreatabhi1
Posts: 10
Member Since: ‎01-27-2012
Message 3 of 7 (1,150 Views)

Re: bluetooth audio device not working

[ Edited ]

serial number - {Removed for privacy}

product name - HP Pavilion g6 Notebook PC

product number A3V45PA#Acj

OS - Windows 7 home basic

audio device - Bluetooth Audio Device

manufacturer (  Bluetooth Audio Device ) - Atheros Communications

 

 

 

This device showing error 10 and it is not working . Status - Error

There is some driver problem with windows 7 , I think .

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banhien
Posts: 36,318
Member Since: ‎01-29-2009
Message 4 of 7 (1,147 Views)

Re: bluetooth audio device not working

Hi,

 

Please try this:

 

  http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

Good luck.

BH
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asthegreatabhi1
Posts: 10
Member Since: ‎01-27-2012
Message 5 of 7 (1,133 Views)

Re: bluetooth audio device not working

It didn't work .

Tutor
asthegreatabhi1
Posts: 10
Member Since: ‎01-27-2012
Message 6 of 7 (1,130 Views)

Re: bluetooth audio device not working

Also I uninstalled the bluetooth audio device and now I am unable to reinstall it .

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asthegreatabhi1
Posts: 10
Member Since: ‎01-27-2012
Message 7 of 7 (1,118 Views)

Re: bluetooth audio device not working

HP online help ( support by online chat ) solved the problem . Thanks to HP online support .

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