Question
Reply
 
Student
sofia2090
Posts: 1
Member Since: ‎08-06-2011
Message 1 of 2 (979 Views)

headphone jack problem

I bought my laptop a few weeks ago and no sound comes when I plug my headphones into the headphone jack in my hp pavilion dm4-2070us laptop. How do I fix this problem?

Honor Student
DKMJ71
Posts: 4
Member Since: ‎09-16-2011
Message 2 of 2 (877 Views)

Re: headphone jack problem

I had the same problem with dm4-2070us and I just finished chatting with HP customer service. The representative asked me to do few things including setting the BIOS to default. I also reinstalled the driver. NOTHING WROKED.

 

He told me to do a  complete revovery of the system to factory reset. I didn't want to go that route.

 

What I did is downloaded the older driver for dm4-1162us and installed on my dm4-2070 and it fixed the problem. Now the only thing I'm missing is the Dolby sound, about which I don't care that much.

 

Hope this help you also.

 

Conclusion: It's a software problem. May HP come uo with a new driver to fix it, SOON.

 

Thanks.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation