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magicmarcnyc
Posts: 1
Member Since: ‎01-18-2012
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hp envy 14 beats edition, built-in speakers not working

hi, a friend of mine asked me to fix her hp laptop.

 its an hp envy 14 1260se beat edition laptop.

 

the built in speakers were not working.

-checked the device manager - all ok, uninstalled/reinstalled

-tested the earphones that i plugged in, and sound works fine with earphones plugged in.

-make sure the speakers/headphones were selected as output/playback device

 

then, i noticed there was some errors in the windows, ran a few scans, foun d some malware.. etc...

THUS, i did a complete systems restore [f11] to out of the box state.

upgraded the windows updates needed.

downloaded and installed the latest bios, chipset, audio drivers.

 

still no go from built-in speakers.

 

any ideas?

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