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Mazinho
Posts: 14
Member Since: ‎11-27-2012
Message 1 of 4 (207 Views)
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i can't download updates from hp support assistant

I have hp pavilion g6 and i can't download updates from hp support assistant, when i press download and install selected updates then i found above downloads is completed then i clicked Next and when i came back i found it still not done, help please!

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DavidPK
Posts: 32,562
Member Since: ‎09-24-2010
Message 2 of 4 (206 Views)

Re: i can't download updates from hp support assistant

Hi,

 

Try the following

 

First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.

 

http://support.microsoft.com/mats/Program_Install_and_Uninstall

 

When this has completed, restart the notebook.

 

Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.

 

http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

 

After the installation, restart the notebook again.

 

Regards,

 

DP-K

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Tutor
Mazinho
Posts: 14
Member Since: ‎11-27-2012
Message 3 of 4 (201 Views)

Re: i can't download updates from hp support assistant

Thanks you, it's helpful.

Provost
DavidPK
Posts: 32,562
Member Since: ‎09-24-2010
Message 4 of 4 (197 Views)

Re: i can't download updates from hp support assistant

Hi,

 

You're welcome :smileyhappy:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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