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Honor Student
staceymichelle
Posts: 2
Member Since: ‎12-28-2011
Message 1 of 6 (8,127 Views)

my sound is not working? my laptop is HP Pavilion Entertainment PC dv7-3165dx

my sound stop working don't know what to do

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DavidPK
Posts: 32,064
Member Since: ‎09-24-2010
Message 2 of 6 (8,123 Views)

Re: my sound is not working? my laptop is HP Pavilion Entertainment PC dv7-3165dx

Hi,

 

Try the following.

 

Download the IDT Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp48501-49000/sp48830.exe

 

When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, restart the notebook and let Windows fully load.  Open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, right click the speaker icon in the Taskbar and select Playback Devices.  Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.

 

If you still have no audio, open windows Control Panel, open Administrative Tools and open Services.  Check that the following services are all showing as Status= Started and Start-up Type= Automatic

 

Audio Service

Multimedia Class Scheduler

Windows Audio

Windows Audio Endpoint Builder

 

If you need to make a change to any of the above, just right click the service and select Properties, then in the dropdown box next to 'Start-up type',  select Automatic and click Apply to save the change.  Then click the Start button.

 

Regards,

 

DP-K

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Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
TinyTechy
Posts: 2
Member Since: ‎04-18-2013
Message 3 of 6 (5,947 Views)

Re: my sound is not working? my laptop is HP Pavilion Entertainment PC dv7-3165dx

I am having the sampe problem as well as with my microphone ! Is there one for a dv7-4280us ?

Professor
npw05001
Posts: 2,472
Member Since: ‎02-19-2013
Message 4 of 6 (5,931 Views)

Re: my sound is not working? my laptop is HP Pavilion Entertainment PC dv7-3165dx

Hello TinyTechy,

 

I see that you are having trouble with the sound and microphone on your HP computer. I have a couple of suggestions that may help with your issue.

 

Here is a link to some troubleshooting steps that may help with your issue. Follow the steps in the link and let me know what happens.

 

 

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Honor Student
TinyTechy
Posts: 2
Member Since: ‎04-18-2013
Message 5 of 6 (5,906 Views)

Re: my sound is not working? my laptop is HP Pavilion Entertainment PC dv7-3165dx

I forgot to re-post saying someone's guide helped me. Thanks anyways! :smileyhappy:

Professor
npw05001
Posts: 2,472
Member Since: ‎02-19-2013
Message 6 of 6 (5,877 Views)

Re: my sound is not working? my laptop is HP Pavilion Entertainment PC dv7-3165dx

You're welcome,

 

Glad you were able to get your issue resolved and thanks for posting!!!

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