the sound mute button doesn't work on my HP pavilion dv6 (1646 Views)
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Honor Student
cidster
Posts: 2
Member Since: ‎03-31-2012
Message 1 of 5 (1,646 Views)

the sound mute button doesn't work on my HP pavilion dv6

The finger button on the pavilion dv6 doesn't work for the sound mute button.  I'm not sure if a setting has been disabled or not. Anyone have any ideas on how to restore it ?

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DavidPK
Posts: 30,517
Member Since: ‎09-24-2010
Message 2 of 5 (1,631 Views)

Re: the sound mute button doesn't work on my HP pavilion dv6

Hi,

 

Can you post back with the following.

 

1.  The full Model No. and Product No. of your dv6 series notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.

 

2.  The full version of the operating system you are using ( ie Windows 7 32bit ).

 

Regards,

 

DP-K

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Honor Student
cidster
Posts: 2
Member Since: ‎03-31-2012
Message 3 of 5 (1,620 Views)

Re: the sound mute button doesn't work on my HP pavilion dv6

Model # dv6 - 2150ca
Product # WA785UA#ABC
Windows 7 64 bits

Thank you Any help would be appreciated!
It was working fine and then nothing , I think it might have occurred after I performed a scan and tried defragmenting the computer to try and speed it up.
Thanks C
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DavidPK
Posts: 30,517
Member Since: ‎09-24-2010
Message 4 of 5 (1,618 Views)

Re: the sound mute button doesn't work on my HP pavilion dv6

Hi,

 

Try the following.

 

Download the IDT Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp48501-49000/sp48668.exe

 

When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, restart the notebook and let Windows fully load.  Open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, right click the speaker icon in the Taskbar and select Playback Devices.  Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if the mute button now functions correctly

 

Regards,

 

DP-K.

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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CHD
Posts: 3
Member Since: ‎04-01-2012
Message 5 of 5 (1,608 Views)

Mute Button on HP Pavilion DV7

The sound mute button, the volume slider and the internet access button don't work on my HP pavilion dv7.  Also I am having issues with my speakers and microphone.  I have to manually turn off the mic all the time and when I turn on the computer it squeals until I turn off the mic.  It all seemed to go crazy when an update was loaded.  I'm at my wits end trying to figure out what to do. 

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