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Student
KatieUpchurch
Posts: 1
Member Since: ‎01-02-2012
Message 1 of 8 (1,848 Views)

why wont my sound work?????

NONE of my volume buttons will work and idk why? Please help :smileyhappy:

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DavidPK
Posts: 31,578
Member Since: ‎09-24-2010
Message 2 of 8 (1,839 Views)

Re: why wont my sound work?????

Hi,

 

Can you post back with the following.

 

1.  The full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.

 

2.  The full version of the operating system you are using ( ie Windows 7 32bit ).

 

3.  Even though the buttons don't work, do you still have sound?

 

Regards,

 

DP-K

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Microsoft MVP - Microsoft Windows Expert - Consumer

Tutor
billcul
Posts: 7
Member Since: ‎01-03-2012
Message 3 of 8 (1,826 Views)

Ref> My music won't work

Just bought a new series G HP laptop.  When I insert music cd, I get nothing, but the pre-installed music works.  Any ideas please?

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DavidPK
Posts: 31,578
Member Since: ‎09-24-2010
Message 4 of 8 (1,797 Views)

Re: Ref> My music won't work

@billcul,

 

First, try the automated fixit from Microsoft on the link below.

 

Windows 7

 

Vista

 

Check if the drive will now play a music CD.

 

If it still doesn't work, click the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'.  In to the prompt type the following command and hit enter.

 

sfc /scannow                 ( note that there is a space between sfc and the / )

 

Let the process complete, then type exit and hit enter. 

 

Next, click the Start Menu, open the Control Panel and click on Device Manager.  Next click to open DVD/CD-ROM Drives.  Right click the drive and select uninstall.  Do not delete drivers if asked.  When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ).  Let windows reinstall the drive and see if it now plays a CD.



Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Tutor
billcul
Posts: 7
Member Since: ‎01-03-2012
Message 5 of 8 (1,795 Views)

Re: Ref> My music won't work

Thank you. That seems to have done the trick. B
Provost
DavidPK
Posts: 31,578
Member Since: ‎09-24-2010
Message 6 of 8 (1,789 Views)

Re: Ref> My music won't work

Hi,

 

You're welcome, glad it helped :smileyhappy:

 

All the best,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
Dylan-Swedlund
Posts: 3
Member Since: ‎06-25-2013
Message 7 of 8 (1,219 Views)

Re: Ref> My music won't work

The speakers on my computer work perfectly but the volume buttons do nothing no matter what im on, youtube, itunes, etc. if i use headphones or not. so please tell me how to fix the speaker problems

Honor Student
Dylan-Swedlund
Posts: 3
Member Since: ‎06-25-2013
Message 8 of 8 (1,218 Views)

Re: Ref> My music won't work

And also anyhting java-related on the computer wont work so i tried updating the java but it said something about a problem with windows  updater so...

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