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Honor Student
Posts: 2
Member Since: ‎11-03-2012
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windows media player doesnt work, no sound

the sound stopped working and the windows media player doesnt work.

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Re: windows media player doesnt work, no sound

Go to the link below.Enter your Product Number as listed on Service Tag attached to bottom of notebook (may be under battery). You can also get the Product Number by pressing Fn + Esc key. After entering PN, click Next ,then choose Software & Drivers.On the next page use the dropdown to select your OS (probably Windows 7 64bit). A list will populate with drivers. Download & Save the latest Audio driver.

 

http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&lc=en

 

Go into Control Panel,Programs & Features-uninstall IDT software.Restart the laptop and install using the downloaded file.

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Provost
Posts: 30,720
Member Since: ‎11-12-2008
Message 2 of 4 (324 Views)

Re: windows media player doesnt work, no sound

Go to the link below.Enter your Product Number as listed on Service Tag attached to bottom of notebook (may be under battery). You can also get the Product Number by pressing Fn + Esc key. After entering PN, click Next ,then choose Software & Drivers.On the next page use the dropdown to select your OS (probably Windows 7 64bit). A list will populate with drivers. Download & Save the latest Audio driver.

 

http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&lc=en

 

Go into Control Panel,Programs & Features-uninstall IDT software.Restart the laptop and install using the downloaded file.


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Honor Student
Posts: 2
Member Since: ‎11-03-2012
Message 3 of 4 (265 Views)

Re: windows media player doesnt work, no sound

Outstanding!  this worked perfectly and the sound works again.  thanks very, very much!!

Provost
Posts: 30,720
Member Since: ‎11-12-2008
Message 4 of 4 (244 Views)

Re: windows media player doesnt work, no sound

You're very welcome. Thanks for posting back wth results-love happy endings.Smiley Wink


**Click Accept as Solution on a Reply that solves your issue to help others**
******Clicking the Thumbs-Up button is a way to say -Thanks!.******

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