windows media player doesnt work, no sound (291 Views)
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Honor Student
lisakillingswor
Posts: 2
Registered: ‎11-03-2012
Message 1 of 4 (291 Views)
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windows media player doesnt work, no sound

the sound stopped working and the windows media player doesnt work.

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CherylG
Posts: 20,244
Registered: ‎11-12-2008
Message 2 of 4 (267 Views)

Re: windows media player doesnt work, no sound

Go to the link below.Enter your Product Number as listed on Service Tag attached to bottom of notebook (may be under battery). You can also get the Product Number by pressing Fn + Esc key. After entering PN, click Next ,then choose Software & Drivers.On the next page use the dropdown to select your OS (probably Windows 7 64bit). A list will populate with drivers. Download & Save the latest Audio driver.

 

http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&lc=en

 

Go into Control Panel,Programs & Features-uninstall IDT software.Restart the laptop and install using the downloaded file.


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Honor Student
lisakillingswor
Posts: 2
Registered: ‎11-03-2012
Message 3 of 4 (208 Views)

Re: windows media player doesnt work, no sound

Outstanding!  this worked perfectly and the sound works again.  thanks very, very much!!

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CherylG
Posts: 20,244
Registered: ‎11-12-2008
Message 4 of 4 (187 Views)

Re: windows media player doesnt work, no sound

You're very welcome. Thanks for posting back wth results-love happy endings.:smileywink:


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