• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-29-2014 10:54 PM - edited ‎10-29-2014 11:56 PM

HP Recommended

Hi,

 

Can anyone help me on this please ?

 

I am not sure of the BIOS Administrator password on my HP Zbook 17, When I press Esc after a reboot and Enter into BIOS Setup mode, it is asking for Administrator password which I have forgotten.

 

Product Name: HP Zbook 17

SKU Number: F9W01UC#ABA

 

After 3 attempts, it come to a new screen with the following


"On-Screen Keyboard"
then display a keyboard on the screen only.

 

If I press enter again,

 

I get

 

"Authentication failed"

"system locked"

"Press the power button to restart the system"

 

Please help me on this !!

 

Dan

3 REPLIES 3

‎10-29-2014 11:02 PM

HP Recommended
Dear Customer,

Welcome to HP Support Forum and we are glad to assist you.

This is to inform you that all HP Business Notebooks such as Probooks or Elitebooks have more stringent security than consumer models infact they don't produce 'halt codes', the password cannot be derived from the Serial Number and the

code is stored in non-volatile memory so removing the RTC cell will not reset the password in this case.

Please have a look at this link.

http://forums.mydigitallife.info/threads/49497-HP-​​Probook-Elitebook-BIOS-Password-Reset-Utility

Or replace the BIOS chip

http://www.ebay.com/itm/HP-Probook-4320s-4420s-452​0s-4525s-4720s-6450b-6550b-6555b-Bios-Chip-No-Pas...

Please Contact HP Business Notebook support they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.


Hope this helps, for any further queries reply to the post and feel free to join us again

**Click the KUDOS star on left to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,
K N R K
I work on behalf of HP
I am an HP Employee
Was this reply helpful? Yes No

‎10-30-2014 07:15 AM

HP Recommended

Dan.

 

KNRK's reply is a little off.

 

You will need to contact HP.

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html?jumpid=reg_r1002_usen_c-001_title_r0003

 

Or replace the BIOS chip."THIS IS YOUR BIOS CHIP"

 

http://www.ebay.com/itm/HP-Zbook-Mobile-Workstation-17-15-14-New-Programmed-Bios-Chip-No-Password-/2...

 

Your manual can be found here.

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/manualsResults/?sp4ts.oid=538750...

 

REO

 

 

I must inform you that these services are not endorsed by HP, and that HP is not responsible for any damage that may arise to your system by using these services. Please be aware that you do this at your own risk.

Was this reply helpful? Yes No

‎11-28-2014 02:00 PM

HP Recommended
Same problem. Hp zbook 17 bios locked but can access make home. Prompts for password during BIOS and after 3 attempts a keyboard appears. Please advise 😞
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.