BOOTMGR missing ( no data on laptop can be found)

[Shini]

Hi, I've purchased an HP Pivillion G6z notebook PC a month ago and my lil nefhew accidently knock down my laptop. it's shut down right away after that i try turing it back on again and again but the white letter keep showing up " BOOTMGR missing" I've tried to find many possibles ways to try and fix it but i chouldn't. I log into hp home site and try to fine the solutions and i have but the problem is that i do NOT think i have gotten a Recovery CD or anything. i've read many solution and all it's lead me to is the "recovery CD" so how do i get a recovery cd? how much does it cost? please help.

[DavidPK]

Hi,

You can order a replacement set of Recovery Discs using the link below - the cost will vary depending on where you live, but will show before you complete the transaction.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=us&lc=en&dlc=en

If you have any problem with this link, order them directly from HP.

If you live in the US, contact HP Here.

If you are in another part of the world, start Here.

Regards,

DP-K

[Shini]

I try to oder the recovery Cd but the page keep haveing Error on it, so look up at my laptop waranty. does this mean that i have warranty if so can i bring my laptp to local computer reapairs stor or bestbuy to repairs it for free?again i dont have any CD for the laptop and bought it a mounth ago.i dont remember ever holding a cd out of the box.

Serial number 5CG2120352 Product number a2f43av Warranty Status Covered under warranty Warranty Category Factory Warranty Warranty End Date 2013-04-28 (YYYY-MM-DD)

[DavidPK]

Hi,

I would suggest trying the following procedure first of all - this should tell you whether there is a physical ( ie Hardware ) problem with the notebook of if the operating system just needs to be reinstalled.

If you have ( or can borrow ) a retail Windows 7 installation disc that is exactly the same version as your original OEM installation - ie if your notebook came with Windows 7 Home Premium 64bit this is the exact retail version you would need.

If you don't have access to a retail disc, you can create an installation disc yourself on another PC - just download the correct Disc Image from the link below and use an application such as ImgBurn to burn the ISO correctly to a blank DVD CD - a guide on using ImgBurn to write an ISO to a disc is Here.  These Images are clean and from a well-respected source, however there are only limited versions available.

Windows-7 sp1-iso-official-32-bit-and-64-bit

Use the disc to perform the installation, enter the Windows activation key found on the underside of your notebook when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.

http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx

Any additional drivers you may need can be found Here.

Does this install Ok?

Regards,

DP-K

[Shini]

there a msg showing up in my laptop saying "no bootable device-insert boot disk and press any key?

[DavidPK]

Hi,

Is this after you've tried installing Windows 7 using the method described in my previous post?

Regards,

DP-K

[Shini]

it's seem like it. I am so confused right now, i follow every step but the issues seem to be the same.

[DavidPK]

Hi,

Shut down the notebook.  Tap away at f10 as you start the notebook to enter the bios menu.  Under the Advanced or Diagnostic tab you should find the facility to run a test on the Hard Drive. 

If this test fails ( ie produces any error code or message ), then you should contact HP and arrange to have the Hard Drive replaced under warranty - the telephone number you need to contact HP regarding this can be found on the relevant link below.

If you live in the US, contact HP Here.

If you are in another part of the world, start Here.

Regards,

DP-K