Can't Recovery Using Factory Installed Partition

[Byebye190]

Hi, I recently tried to perform a complete system recovery of my laptop. I have an HP Pavilion dv6t-6b00 preloaded with Windows 7.

I tried to to this directly from the factory partition, but HP Recovery Manager would not let me. It said "Disabled: Please use recovery media..." so I ended up creating a set of discs and used that instead, which worked. What want to know is how can I enable this function?

This is what my HP Recovery Manager screen looks like. On the right, there is an option to remove the factory partition to free up space, but it won't let me click it.

Advice would be appreciated!

Thanks

[Mumbodog]

After you restored using the discs, is it still disabled?

Recovery should have repaired that problem.

[Byebye190]

After I resetted to factory settings, it still said Disabled. It was Disabled when I first bought the computer, I think. Does HP not allow recovering in this manner? I haven't touched the D Partition. Since I was able to make the disks, does that mean that it should be working? I already read the page on the HP website about how to recover, but It didn't say anything about this.

[Mumbodog]

I have sent a private message to a HP employee to have a look at this issue, might be Monday before they respond to you.

[Byebye190]

Thank you for replying so quickly!

For future reference...how do you find an HP employee? From the online support chat?

[Byebye190]

Hello? I still need help with this! No one has replied

[Mumbodog]

He might be on vacation or just busy, even though they are HP employee's, they are still volunteer's here and post when they can, I will check on it.

[Byebye190]

Oh okay thank you! I thought I was being left in the dark

[Byebye190]

The HP employee contacted me and said it was cause I repatitioned my hard drive. Thanks for your help