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Tutor
Byebye190
Posts: 10
Member Since: ‎01-26-2012
Message 1 of 9 (1,028 Views)

Can't Recovery Using Factory Installed Partition

Hi, I recently tried to perform a complete system recovery of my laptop. I have an HP Pavilion dv6t-6b00 preloaded with Windows 7.

 

I tried to to this directly from the factory partition, but HP Recovery Manager would not let me. It said "Disabled: Please use recovery media..." so I ended up creating a set of discs and used that instead, which worked. What want to know is how can I enable this function?

 

Untitled.png

 

This is what my HP Recovery Manager screen looks like. On the right, there is an option to remove the factory partition to free up space, but it won't let me click it.

 

Advice would be appreciated!

 

Thanks :smileyhappy:

 

 

 

 

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 2 of 9 (995 Views)

Re: Can't Recovery Using Factory Installed Partition

After you restored using the discs, is it still disabled?

 

Recovery should have repaired that problem.

 

 

Tutor
Byebye190
Posts: 10
Member Since: ‎01-26-2012
Message 3 of 9 (993 Views)

Re: Can't Recovery Using Factory Installed Partition

After I resetted to factory settings, it still said Disabled. It was Disabled when I first bought the computer, I think. Does HP not allow recovering in this manner? I haven't touched the D Partition. Since I was able to make the disks, does that mean that it should be working? I already read the page on the HP website about how to recover, but It didn't say anything about this.

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 4 of 9 (990 Views)

Re: Can't Recovery Using Factory Installed Partition

I have sent a private message to a HP employee to have a look at this issue, might be Monday before they respond to you.

Tutor
Byebye190
Posts: 10
Member Since: ‎01-26-2012
Message 5 of 9 (981 Views)

Re: Can't Recovery Using Factory Installed Partition

Thank you for replying so quickly!

For future reference...how do you find an HP employee? From the online support chat?
Tutor
Byebye190
Posts: 10
Member Since: ‎01-26-2012
Message 6 of 9 (914 Views)

Re: Can't Recovery Using Factory Installed Partition

Hello? I still need help with this! No one has replied :smileysad:

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 7 of 9 (911 Views)

Re: Can't Recovery Using Factory Installed Partition

He might be on vacation or just busy, even though they are HP employee's, they are still volunteer's here and post when they can, I will check on it.

Tutor
Byebye190
Posts: 10
Member Since: ‎01-26-2012
Message 8 of 9 (905 Views)

Re: Can't Recovery Using Factory Installed Partition

Oh okay thank you! I thought I was being left in the dark :smileyhappy:

Tutor
Byebye190
Posts: 10
Member Since: ‎01-26-2012
Message 9 of 9 (848 Views)

Re: Can't Recovery Using Factory Installed Partition

The HP employee contacted me and said it was cause I repatitioned my hard drive. Thanks for your help :smileyhappy:

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