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Re: Can't go to recovery mgr, boots without it-won't use the recovery cds (109 Views)
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gerrieaustin Student
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gerrieaustin
Posts: 1
Registered: ‎10-08-2009
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Can't go to recovery mgr, boots without it-won't use the recovery cds

‎08-02-2011 08:15 PM

I wanted to restore my hp pavilion dv6000 back to its original condition, but it won't go into recovery mgr (f11) at all. And I bought a cd recovery mgr a few years but come to find out it won't work because I'm on a 64-bit machine. I Tested everything in a startup mgr a few days ago and everything passed ok. btw- I have norton on my computer and thought that because I am running it in the background, that I am immune to any threat or virus's, but recently got Trojan red checked error and i'm not even online. (I have only used this computer as a glorified Internet computer, just checking my emails, but I can't even get to that anymore either). I have backups on an external drive, so I thought I could restore it to it's original condition but it won't restore. Help!!!
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CherylG
Posts: 16,545
Registered: ‎11-12-2008
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Re: Can't go to recovery mgr, boots without it-won't use the recovery cds

‎08-02-2011 09:02 PM

What is the full model & P/N of your laptop? Section 1 and 2 below lists P/N and full model.The Service Tag is attached to bottom of laptop.

 

HP Service Tag


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