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04-11-2012 01:29 AM - edited 04-11-2012 01:35 AM
My laptop is an hp dv6-3037tx
I just replaced the motherboard in my laptop after a failed BIOS flash. Now I have a new problem.
Before the motherboard was replaced I used HP Recovery Media tool to create a series of (5) DVDs to use in case I need to recover my computer. (FYI my computer is currently running fine so there is no urgency)
These DVDs worked great and I have had to recover my computer using them a couple of times in the past.
But now, ever since I installed the new motherboard, these disks do not work. When I try to boot from them I get a message saying they are for a different machine.
So I tried making a new set of disks using the HP Recovery Media Tool but I get this:
I should add:
This problem is probably due to the fact that I ordered an identical motherboard with a different HP Part Number to save myself money. I didn't expect any problems as the boards are exactly the same but I guess that is the cause?
And in case it helps:
Previous motherboard part number was 615279-001
New motherboard part number is 603642-001
04-11-2012 02:59 PM
HP uses what is called a bios Tattoo, the recovery program looks at this info and see's if it matches the disc, evidently it does not.
Use F1 at the start of boot, tell me what the OS and mothernboard number is, post it exactly like it is in the bios tattoo.
04-11-2012 03:46 PM
It will take a while for images to be approved before I can see them in this forum, if the serial number is in the image they will not approve the image.
I just need the OS and motherboard number, exactly as it is displayed.