Can't recover backup files off of external hard drive. HELP!!! :(

[Brittyjean]

Recently I had to restore my laptop to its factory settings. Before doing this I made a backup on my "2TB WD My Book Essential External Hard Drive", using a suggested back up program simply titled "Back Up Files". The file it made on it is called "MINWINPC" and it has 2 folders in it that are titled "backup Files 2011-12-08-042146" and "Backup Files 2011-12-08-051659". The second one is the only one with anything in it an application titled "Backup.1.exe".
here are the details of "Backup.1.exe":

File description: RestoreWiz Application
Type: Application
File version: 8.0.92.0
Product name: RestorWiz
Product version: 8.0.92.0
Copyright: Solft Thinks Copyright (C) 2008
Size: 2.93 MB
Date modified: 12/8/2011 5:17AM

WhenIi click on the "Backup.1" application it opens up recovery manager. It asks me what files I want to restore and where I want to restore my backup. 
I choose OS( C: ). It then tells me the location my files will be restored to, C:\System Recovery files. 
Then it starts scanning for files to restore. This lasts a minute or 2 before an error message pops up.
"Runtime error! program: G:\MINWINPC\backup.1.exe
This application has requested the runtime to terminate it in an unusual .
Please contact the application's support team for more information."

I click ok to have another message from Microsoft windows pop up that says 
"RestoreWiz Application has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Does anyone have any suggestions on how to fix this problem? I would really like to get my backed up files back onto my computer

My System Information:

Manufacturer & Model: HP Pavilion dv7 Notebook PC/NM101UA#ABA

Type of Computer: Laptop

CPU: Intel Mobile Core 2 Duo T6400 @ 2.00GHz 73 °C Penryn 45nm Technology

Motherboard: Hewlett-Packard 3624 (CPU) 69 °C

Mem: 4.00 GB Dual-Channel DDR2 @ 398MHz (6-6-6-18)

HDD: 244GB Seagate ST9250320AS ATA Device (SATA) 33 °C 244GB Seagate ST9250320AS ATA Device (SATA) 38 °C Video: Generic PnP Monitor (1600x900@60Hz) 1024MB ATI Mobility Radeon HD 4650 (HP)

Sound: High Definition Audio Device IDT High Definition Audio CODEC Bluetooth Hands-free Audio Bluetooth St

OS: MS Windows Vista Home Premium 64-bit SP1

Monitor: Generic PnP Monitor on ATI Mobility Radeon HD 4650 (1600x900 60Hz) ;work res(1600x870 60Hz)

ISP: Suddenlink

[Brittyjean]

sooooo no one has any suggestions? 

[jamesonhat]

Dear Brittyjean

  You can use Remo Recovery software which recovers all data from external hard drive. 

  For windows file recovery, connect your external hard drive to computer and install this software in your computer. while running this software, select external hard drive from which you want to recover files. Then the recovery software scans entire hard drive and recovers all data within few minutes. 

[abdulhaque]

sir,how can i get my recover backup file.help me.