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04-18-2012 04:14 PM
My Compaq Presario CQ61 Product No VJ371EA runs on Windows Premium 7 x64 os. I have been experiencing problems with it during startup. When I switch it on it goes to the Windows Boot Manager and shows a black screen which says "windows failed to start because of a recent hard/software change. To repair the computer it asks me to insert the Windows installation disk and restart the computer which I do not have as I was stupid enough not to download the disk when I purchased the notebook in 2010.
Once it shows me this message and I press the enter key to continue, it takes me to the "Widnows Error Recovery" in which it gives me the option to "LAUNCH STARTUP REPAIR" which takes me back to the Windows Boot Manager and can continue indefinitely in this fashion. While in the Windows Error Recovery, it gives me the other option to "START WINDOWS NORMALLY" which sometimes after a NUMBER of ATTEMPTS will allow me to go to the log on screen for users, sometimes it just hangs up when the four Microsoft dots are just about appearing. If I manage to log on, sometimes after using the computer for 5, 10., 15 ..........60 minutes or even 6hrs it just FREEZES and I have to restart it again by pressing the power button, sometimes it will give the "START WINDOWS NORMALLY" option or both with the "LAUNCH STARTUP REPAIR" option and I have to go through the dreaded exercise of trying to login. Meanwhile all work that I would not have save gets lost. The other other thing is that the fan runs continuously and does not stop. I was using a friend notebook to make this post and its fan is quite most of the time while my notebook fan runs forever.
Please can you help me as I have most of my work in this notebook and I really need it to work. I am sorry my post is rather to long but I was trying to give as much detail as I can.
When it started hanging up used to do so if it was on and I was not using it for about 10minutes. Now I keep it on because if I turn it of - problem to log on.
Thank you for you help
04-18-2012 06:37 PM
I would suggest backing up all of your data on the PC first just in case it is the hard drive. I would then go to the following link which will tell you how to run a hard drive test.
If it gives you an error then call 1-800-hp invent to setup a service or you could just purchase a new hard drive and run a recovery. You would need recovery discs to do this though and you might still need to call hp or you could purchase them through the website at:
Hopfully this helps answer your question.
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04-19-2012 06:55 AM
I have conducted both the Primary Hard Disk Self and Memory Test and BOTH tests have passed. Since tests have all passed is there do I only need to purchase the recovery disK?