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03-09-2012 10:41 AM
Just got my new Probook which I'm very happy with, but there is no option to create recovery media. Pressing F11 on boot up only gives the option to restore, not create disks. there is no recovery manager software installed on the OS. So in its current state, if the hard disk dies, I would not be able to recover.
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03-09-2012 10:52 AM
With a lot of HP business notebooks you need to order the recovery disks.
Since you just got the machine and it is under warranty, you may be able to get them sent to you free of charge.
Worst case scenario is they will cost $10.
If you live in the USA or Canada, call HP at this phone number - 1-800-334-5144.
Inform the customer services rep that you need a set of Quick Restore DVD's for your notebook.
You will need to provide the model number and serial number.
03-09-2012 11:01 AM
Thanks Paul, there is a recovery partition on the existing drive and it used to be the case that you could use this to create recovery media (which is all i was wanting to do)
is it no longer possible to create the recovery media from this partition?
03-09-2012 11:29 AM - edited 03-09-2012 11:29 AM
If there is no HP Recovery Manager installed, then no, you will not have this option. Nor is the program available for download.
I had the same thing on my HP Elitebook 6930p.
Recovery partition could be used to restore the OS to factory settings using the F11 key, however, I had no option to create recovery media. And no recovery disks were provided with the notebook.
Having lots of experience with HP business PC's, I knew I could order a set of disks from them.
Normally I buy my PC's used and off lease, so I have had to pay $10 for recovery disks, because the machines were out of warranty.
I bought the 6930p new, and HP sent me the disks for free. Maybe they will do the same for you too.
04-24-2012 01:02 AM
I think this is all utterly unacceptable.
If the disk crashes, the recovery disks are the only way to restore the OS.
When you purchase the laptop, you also pay for the OS, and consequently, you are entitled to have access to the media that are required to install the OS from scratch.
At best, the disks should be delivered with the laptop (Dell, for example, does so).
As a compromise, I would be prepared to pay for empty disks and brun them myself, but that obviously required the program to create them.
I am currently rather frustrated about this.
A colleague from Russia just had his laptop repaired with HP, and got it back with a new disk that contained SUSE Enterprise Linux instead of the original Windows 7.
He is now over in the Netherlands for 1 day and took the laptop with him, and as an IT support guy, I am supposed to recover the OS that was on the machine before he brought it to HP for repair.
Not being able to create the recovey disks from another HP laptop frustrates the hell out of me, because ordering them and having to wait untill I receive them is just no option.
I think this is ust extremely bad service from HP.
04-24-2012 05:00 AM
I agree with you, but there is nothing any of us on this forum can do about it.
I wish that HP would supply a generic OS disk and a driver an application disk with each PC like Dell does.
If you want to vent where it may have an ounce of effect, you can e-mail the CEO of HP.
You can pretty much copy and paste what you posted here.