EliteBook 8560w encrypted disk - boot error "mcafee Fatal Error 0xEE020006 Getting Disk info"

[Arcady_ru]

I have this notebook, p/n XX058AV. The hard drive is encrypted by HP Protect Tools (Drive Encryption, powered by McAfee). A few days ago the notebook stopped at boot with the text "mcafee endpoint encryption Fatal Error 0xEE020006 Getting Disk info" on black screen. What I should make to boot a notebook or to decrypt HDD? I have backed up the encrypting keys.

McAfee offers disk decryption by boot CD (McAfee EETech), but the "Code of day" from McAfee there is required, but I don't have this code. McAfee support told me that this code shall be provided to me by the HP company.

Please help me, I need data from HDD.

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WBR,

Arcady

[techgrl38]

Hello and thanks for joining the HP forums.  Please take a look at these two links and see if you can resolve your issue using the solution from either of them:

https://community.mcafee.com/message/193700

http://www.scribd.com/doc/33598040/Knowledge-Base-McAfee-Endpoint-Encryption-Unlocking-an-Encrypted-...

If neither of these links helps you to resolve your issue, please contact McAfee support for resolution.  The available methods for contacting them can be found here:

https://techmaster.mcafee.com/services?channelid=PSS

Thanks.

[Arcady_ru]

I made bootable CD, but it also wants "Code of the day" from McAfee, but I don't have this code. McAfee support told me that this code shall be provided to me by the HP because the McAfee Enterprise Encryption (HP Protect Tools Drive Encryption) is bought as a part of a notebook from HP.

Russian HP support couldn't help me anything

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WBR,

Arcady

[Arcady_ru]

Hello,

I found recovery disk from HP, but It dated 2008. Is this disk helps me to recover my data ?

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HP Drive Encryption Recovery CD softpaq.

sp41354.exe

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WBR,

Arcady_RU

[techgrl38]

You can try this file; however from what I have learned about that file there is no gaurantee you will be successful.  It appears that some people have been successful using it while others have not.  Even if you are you should be aware that there is still the possibility that you will lose the data on your drive in the process.  Thanks.

[Arcady_ru]

TU for your answer,

I'll try this way. I'll write back here after receiving some results.

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WBR,

Arcady_RU

[smaerz]

Can someone send me SP41354 or tell me where to get it? The places I have found it takes me to an ftp site that requires a user and email address.