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mcsweerich
Posts: 13
Member Since: ‎09-07-2011
Message 1 of 10 (5,281 Views)
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Factory restore/ no password

My daughter bought 2 used HP notebooks.  I want to restore them to factory condition but they are password protected. We have no clue what the passwords are.  How can I restore them?

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DavidPK
Posts: 32,025
Member Since: ‎09-24-2010
Message 2 of 10 (5,278 Views)

Re: Factory restore/ no password

Hi,

 

Do you mean they both have Windows Log-on Passwords or Bios Passwords?

 

Regards,

 

DP-K

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Tutor
mcsweerich
Posts: 13
Member Since: ‎09-07-2011
Message 3 of 10 (5,276 Views)

Re: Factory restore/ no password

Log-on passwords.

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DavidPK
Posts: 32,025
Member Since: ‎09-24-2010
Message 4 of 10 (5,272 Views)

Re: Factory restore/ no password

Hi,

 

Try the following.

 

Shut down the notebook.  Tap away at f11 as soon as you press the power button to see if this launches Recovery Manager.  If it does, you can then use this to completely reinstall the operating system which will remove any password.

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Tutor
mcsweerich
Posts: 13
Member Since: ‎09-07-2011
Message 5 of 10 (5,269 Views)

Re: Factory restore/ no password

It gives me a bunch of options including safe mode but when I click on safe mode it still requires a password.

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DavidPK
Posts: 32,025
Member Since: ‎09-24-2010
Message 6 of 10 (5,268 Views)

Re: Factory restore/ no password

[ Edited ]

Hi,

 

Is one of the options System Recovery? 

 

What are the other options listed here?

 

Do you get any further options if you tap away at esc as you start the notebook?

 

What are the full Model No. and Part No. of the notebooks ( this should be on the service tag underneath )?

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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mcsweerich
Posts: 13
Member Since: ‎09-07-2011
Message 7 of 10 (5,264 Views)

Re: Factory restore/ no password

In anything that says "recovery" it always ends up saying "insert your disc". I have no recovery disc. I guess I need one. How much do they cost?

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DavidPK
Posts: 32,025
Member Since: ‎09-24-2010
Message 8 of 10 (5,260 Views)

Re: Factory restore/ no password

Hi,

            

You can order a replacement set of Recovery Discs using the link below - the cost will depend on the Country you live in.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=us&lc=en&dlc=en

 

If you have any problem with this link, order them directly from HP.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.



Regards,

 

DP-K



---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Tutor
mcsweerich
Posts: 13
Member Since: ‎09-07-2011
Message 9 of 10 (5,258 Views)

Re: Factory restore/ no password

The Windows Vista one is G50 102NR.   The other one is Windows 7 and has a number G62-340US

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DavidPK
Posts: 32,025
Member Since: ‎09-24-2010
Message 10 of 10 (5,256 Views)

Re: Factory restore/ no password

Hi,

 

Some models will launch Recovery Manager just by continually tapping f11 as you start the machine, others require you to continually tap the esc button as you start and the chose f11 - probably worth trying both these methods with each notebook.  If they don't work, it may be that the previous owner has removed the recovery partition, in which case, you'll need to order the Recovery Discs for each machine as described in my previous post.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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