HP Envy 17 Win 8 Cannot Create Recovery Media -- USB (325 Views)
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Student
2ndtime
Posts: 1
Member Since: ‎09-21-2013
Message 1 of 2 (325 Views)

HP Envy 17 Win 8 Cannot Create Recovery Media -- USB

Hi,

 

I searched and only found discussions on difficulties with DVD media.

 

I am trying to create the recovery media using the HP Recovery Manager.  It askes me to insert a USB, DVD, or DVDDL. I provide a new 32 GBit USB Drive (it says it needs 25G).  The recovery media creation software just sits there with a gold colored animated giff just spinning.  It does not regonized the USB drive.

 

The USB drive is seen in the File Manager. It appears to be working properly.  There are no errors in the Event Viewer.

 

I have Version 9.0.2.0 of the HP Recovery Manager.

 

Thanks

Associate Professor
VJ_R
Posts: 1,088
Member Since: ‎09-10-2013
Message 2 of 2 (310 Views)

Re: HP Envy 17 Win 8 Cannot Create Recovery Media -- USB

Hi

 

I found some info that may help you

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01890478

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01867124

Hope this helps.

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