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cr1272
Posts: 6
Member Since: ‎05-31-2013
Message 1 of 9 (920 Views)

HP Envy x2 system password reset

Hi,<br><br>My boss has entered the system password at boot up incorrectly 3 times and so, has locked the system.<br><br>How can this be reset? Is it a case of opening the screen up &amp; removing a cmos battery like in a standard laptop?<br><br>Thanks,
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banhien
Posts: 33,069
Member Since: ‎01-29-2009
Message 2 of 9 (911 Views)

Re: HP Envy x2 system password reset

Hi,

 

Are you talking about Windows password or something else ? If something else what is the error code ?

 

Regards.

BH
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Top Student
cr1272
Posts: 6
Member Since: ‎05-31-2013
Message 3 of 9 (910 Views)

Re: HP Envy x2 system password reset

It's the system/bios password, that you enter immediately after turning the device on. I set these on all our laptops, and the user has entered it incorrectly 3 times.

 

The added problem is that I am in Ireland, and the device is in France!  I don't have any error code, as I doubt the user wrote it down at the time he was locked out. Is this code available everytime he turns it on? I'll be speaking to him in a few hours.

 

Thks,

Top Student
cr1272
Posts: 6
Member Since: ‎05-31-2013
Message 4 of 9 (889 Views)

Re: HP Envy x2 system password reset

I have now got the error code. It's an 8 digit number.

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banhien
Posts: 33,069
Member Since: ‎01-29-2009
Message 5 of 9 (886 Views)

Re: HP Envy x2 system password reset


cr1272 wrote:

I have now got the error code. It's an 8 digit number.


Hi,

 

What is the number ?

 

Regards.

BH
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cr1272
Posts: 6
Member Since: ‎05-31-2013
Message 6 of 9 (885 Views)

Re: HP Envy x2 system password reset

The number is 85622912. I ran that number through a checksum script that I found (dogber1), and it came back with a master password of 30780334, which didn't seem to do anything.

 

I presume you just type the master password and press enter, or is there another way it needs to be entered?

 

Thanks for your help banhien :smileyhappy:

Top Student
cr1272
Posts: 6
Member Since: ‎05-31-2013
Message 7 of 9 (786 Views)

Re: HP Envy x2 system password reset

Presumably, there is no way to get the master password for the Envy X2 then? :smileysad:

Top Student
cr1272
Posts: 6
Member Since: ‎05-31-2013
Message 8 of 9 (767 Views)

Re: HP Envy x2 system password reset

This has been resolved now with the help of HP support. Had to restore the BIOS, but worked a treat.

 

This can be closed now.

Top Student
dannybain
Posts: 6
Member Since: ‎01-12-2014
Message 9 of 9 (349 Views)

Re: HP Envy x2 system password reset

How was this done? I need to perform the same password reset. I can boot windows, in the mean time. I just need the steps for the bios password reset
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