Question
Reply
 
Honor Student
dickyp
Posts: 3
Member Since: ‎02-01-2014
Message 1 of 4 (217 Views)

HP PC Hardware Diagnostics UEFI

When starting up my HP Pavilion computer it comes up with a black screen with the heading as above.

 

I have no idea what the problem is. Can anybody help please ?

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 2 of 4 (208 Views)

Re: HP PC Hardware Diagnostics UEFI

If you can run the diagnostics, post the results of the hard drive and memory tests.

Associate Dean
Mumbodog
Posts: 11,026
Member Since: ‎01-11-2010
Message 3 of 4 (205 Views)

Re: HP PC Hardware Diagnostics UEFI

Honor Student
dickyp
Posts: 3
Member Since: ‎02-01-2014
Message 4 of 4 (187 Views)

Re: HP PC Hardware Diagnostics UEFI

Many thanks for your responses.

 

I spent a full hour on the phone with HP this morning and they could not resolve

 

I then took the product back to PC World who looked at it and without any further checks said the hard drive was damaged and they would send it for repair.

 

I hope that when it comes back they have reinstalled Microsoft Office on it as it cost me another £89

 

What's the betting ?

 

Regards

 

dickyp

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation