HP Pavilion Laptop - Recovery with System Recovery DVDs fails

[Nadiya]

I don't know why you are recovering your system but you might wan't to check ZDTech Shakedown. If it is a wireless or Video problem check HP class action law suits. My friends issue was video related and most of the HP customers were never contacted about the Video or faulty motherboard issues. They are re-opening the case to include the HP notebook customers.  Note' they shaved the motherboards and didn't use heatsinks. Hence the over-heating issues. The people who didn't lose all video can't load the nvidia drivers. Note also the customer complaints... People being disconnected, not being able able to understand the techs, not being called back.... if you can't get this working and it is a manufacturing issue you might be able to join any number of class action suits against HP.

[Jeff51066]

I am trying to recvover the system because I want this machine to work. It worked before, but now the HD is messed up after failing 90% through the formatting. Besides, now I've used the Killdisk, and have a blank drive.

The hard drive passed all its tests. Spin-Rite went fine, and the internal diagnostic memory and hard drive tests both passed. Nothing apparently wrong with the HD.

[DavidPK]

Hi,

Try the following.

Shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold  down the Power button for 30 seconds to dispel any redidual charge from the motherboard.

Now remove and re-seat the Hard Drive as detailed on Page 9 of This Document.

When done, reinsert the battery and try the installation again - does it still fail at around 90%?

Regards,

DP-K

[Jeff51066]

Will try the install again in a moment.

I just removed the drive, and placed it in an eSATA dock on another machine to reinitialize it.

[Jeff51066]

Same error again. This time, I even tried the drive in the #2 bay.

Same error at exactly 90%.

[DavidPK]

Hi,

Does the wireless card show as 'on' during the recovery process?  Not sure this is relevant in your case, but I have heard of the recovery sometimes failing if the card is diabled during the installation.

Regards,

DP-K

[Jeff51066]

I tried it with the switch in both positions. (It doesn't clearly say "on" or "off".)

Same error either way.  Very frustrating, and HP refuses to provide any help because the laptop is technically out of warranty. They said I can send it in for repair, for a minimum of $200 or $250 or whatever it was. Absolutely ridiculous. The thing gives me an error code. They won't even tell me what the code means.

Horrible customer service.

[Nadiya]

Trust me. Toss it. Buy a sony system, at least you'll undersand what they are saying. HP, Microsoft, Intel, Norton.... all suck... American corporations are using NAFTA to get out of supporting the garbage the are selling people. They pay them 50 cents an hour... That's slave labor and those countries have no laws protecting their people...

Don't buy american products... all the "so called support" is out of the country and they can't speak english. All I could understand was "I understand your  "frustration" . They must say it a lot!

HP is not worth the frustation..... I'll be glad when they are gone...

[Jeff51066]

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"Nadiya wrote:

Trust me. Toss it. Buy a sony system, at least you'll undersand what they are saying. HP, Microsoft, Intel, Norton.... all suck... American corporations are using NAFTA to get out of supporting the garbage the are selling people. They pay them 50 cents an hour... That's slave labor and those countries have no laws protecting their people...

Don't buy american products... all the "so called support" is out of the country and they can't speak english. All I could understand was "I understand your  "frustration" . They must say it a lot!

HP is not worth the frustation..... I'll be glad when they are gone..."

Believe me, I have no love for HP, but Nadiya, you don't have a clue what you're talking about.

The North American Free Trade Agreement (NAFTA) is a trilateral trade agreement between the U.S., Canada and Mexico. It has NOTHING to do with HP sending support jobs to Asia. American companies aren't required to give "good" support, although they fail at their own peril. Trade agreements have nothing to do with it.

Please either offer help that is on topic, or refrain from replying at all. You aren't adding anything intelligent to the conversation.

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