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Kevinyan888
Posts: 2
Member Since: ‎03-24-2012
Message 1 of 3 (2,674 Views)

HP Pavilion g4, reinstall Win7 64bit fm a DVD disc, not work

I try to fix a problem for my friend's laptop.   It is HP Pavilion G4
running Win 7 64bit OS.   The laptop can not start up the windows.  I
press ESC to pause the start up, and run system recovery, it shows BIOS
setup, system recovery and others, I then press Fn + 11 key to run
system recovery, but it never runs.

I then remove the HDD, and connect to my computer to run testing.  It
seems it has something inside corrupted.  It takes so long to recognize
all partitions.  I decide to format all partitions and then resize
them.   Afterwards, I run test and chkdsk.  Everything is fine with the
HDD now.    I put the HDD back to Laptop, and insert a DVD disc of Win
7, the laptop does not start from DVD.   The screen shows as follows:

Hard Disk Error
Please run the Hard Disk Test in System Diagnostics.
Hard Disk 1 (3F1)
F2  System Diagnostics

I visit the above link, I could not find relevant materials.

If I press ESC to exit start up.   I can hear the DVD ROM is running,
but still not work.  The screen shows as follows:

Startup Menu
F1  System Information
F2  System Diagnostics
F9  Boot Device Options
F10  BIOS Setup
F11  System Recovery
Enter - Continue Start up

Only F1 would respond when I press.  Other Fn does not respond at all.

Do you have clue and suggestion for me ?
Provost
CherylG
Posts: 22,307
Member Since: ‎11-12-2008
Message 2 of 3 (2,653 Views)

Re: HP Pavilion g4, reinstall Win7 64bit fm a DVD disc, not work

You do not use Fn + the key indicated.For instance to enter BIOS you simply tap F10. Recovery would have been F11, not Fn + F11.

 

You can order Recovery Media from HP for a small fee>> Contact HP


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Honor Student
Kevinyan888
Posts: 2
Member Since: ‎03-24-2012
Message 3 of 3 (2,634 Views)

Re: HP Pavilion g4, reinstall Win7 64bit fm a DVD disc, not work

Thank you so much.  I will try again.

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