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03-24-2012 03:04 PM
I try to fix a problem for my friend's laptop. It is HP Pavilion G4 running Win 7 64bit OS. The laptop can not start up the windows. I press ESC to pause the start up, and run system recovery, it shows BIOS setup, system recovery and others, I then press Fn + 11 key to run system recovery, but it never runs. I then remove the HDD, and connect to my computer to run testing. It seems it has something inside corrupted. It takes so long to recognize all partitions. I decide to format all partitions and then resize them. Afterwards, I run test and chkdsk. Everything is fine with the HDD now. I put the HDD back to Laptop, and insert a DVD disc of Win 7, the laptop does not start from DVD. The screen shows as follows: Hard Disk Error Please run the Hard Disk Test in System Diagnostics. Hard Disk 1 (3F1) F2 System Diagnostics I visit the above link, I could not find relevant materials. If I press ESC to exit start up. I can hear the DVD ROM is running, but still not work. The screen shows as follows: Startup Menu F1 System Information F2 System Diagnostics F9 Boot Device Options F10 BIOS Setup F11 System Recovery Enter - Continue Start up Only F1 would respond when I press. Other Fn does not respond at all. Do you have clue and suggestion for me ?
03-25-2012 09:34 PM
You do not use Fn + the key indicated.For instance to enter BIOS you simply tap F10. Recovery would have been F11, not Fn + F11.
You can order Recovery Media from HP for a small fee>> Contact HP
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