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psbose
Posts: 1
Member Since: ‎09-15-2012
Message 1 of 3 (334 Views)

HP Pavillion dv6-7078ca Windows 7 (64-bit) notebook - Recovery

Hi,

I wanted to go back to the factory installed Windows 7 using HP recovery manager. It started a format of the disk and got hung in between. Now the notebook does not even boot. I didn't create recovery disks.

 

How do I restore my noteback? I also checked on HP support site if I could order recovery disk. There were no recovery disks for this particular model and my notebook's serial number.

 

Appreciate any help.

 

 

 

Regents Professor
ManjunathTech
Posts: 5,414
Member Since: ‎01-21-2012
Message 2 of 3 (330 Views)

Re: HP Pavillion dv6-7078ca Windows 7 (64-bit) notebook - Recovery

Hi

 

Please call HP Technical support and order for the Recovery disc.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

Before calling please try these steps to check if your Hardware off the unit is working fine. Once unit is powered on Keep tapping the F10 key go to Diagnostics Run the Hard drive & Memory test check if any part fails you might have to replace the part. If both the test passes then you can order the Recovery disc.

Let us know how it goes!

"I work for HP."
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Regards
Manjunath
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lasvegaswireman
Posts: 8,676
Member Since: ‎07-16-2011
Message 3 of 3 (327 Views)

Re: HP Pavillion dv6-7078ca Windows 7 (64-bit) notebook - Recovery

Here are the specs for you HP Pavilion dv6-7078ca Entertainment Notebook Computer. Here is the HP "Software & Driver Downloads" page for you computer with a link to "Order Recovery Media". Please go to the "Software & Driver Downloads" page and click on the "Order Recovery Media - CD/DVD/USB" link then click on "DVD - Windows 7 64b (Dual Language) Recovery Kit" to order your recovery disc set from HP.


Frank
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