02-26-2014 10:30 AM
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP 2000-219DX Notebook and getting a blank or black screen on startup. When you first turn on the computer you start to press F11 repeatedly till the menu opens. You can do a system restore from the F11 menu. If the menu is not coming up try performing a hard reset. When performing a hard reset, you must disconnect or remove all peripheral devices (USB).
Hope this is helpful.
03-04-2014 06:39 AM
When I click on F11 it went to the Language Keyboard Setting. I clicked on the US keyboard layout setting and the screen just stayed on this screen. The screen isn't frozen bc my mouse pointer can still highlight the selection that I go to.
03-04-2014 07:12 AM
03-04-2014 04:42 PM
I had to right click on US keyboard language. Then it went to the screen with the time and date in the lower left hand corner on a blue screen. So then I did a hard reset, and it went right back to this screen. And it has been on this screen for the past four hours.
03-05-2014 07:08 AM
Please note remove any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential device. Try at startup to keep pressing F11 to do a system restore.
Hope this helps.
03-05-2014 07:10 AM
Could you update me on what is happening now? Please note remove any and all USB devices while trying to do any diagnostics. Here is a link on hardware failure.
Please let me know if anything fails.
03-05-2014 10:32 AM
Have you changed any hardware on the computer? Can you boot the computer into safe-mode?
Tap the F8 key after your computer initially powers on.
Once you see the Advanced Boot Options menu. Use the up/down arrow keys to highlight your selection.
Select Safe Mode and press Enter. It might ask you for the Admin password.
Did the computer give your a number on the failure ID code?
Let me know.