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Tutor
MsCrosby
Posts: 14
Member Since: ‎02-07-2013
Message 1 of 13 (271 Views)

HP startup screen

When I power on my HP 2000 Notebook PC it stays on the HP bkack screen.
What can I do?
HP Support Agent
Mrstenter
Posts: 6,386
Member Since: ‎09-02-2013
Message 2 of 13 (234 Views)

Re: HP startup screen

Hi MsCrosby,

 

Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP 2000-219DX Notebook and getting a blank or black screen on startup. When you first turn on the computer you start to press F11 repeatedly till the menu opens. You can do a system restore from the F11 menu.  If the menu is not coming up try performing a hard reset. When performing a hard reset, you must disconnect or remove all peripheral devices (USB).

 

Hope this is helpful.

 

Thanks.

 

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Mrs.Tenter
I work on behalf of HP
Tutor
MsCrosby
Posts: 14
Member Since: ‎02-07-2013
Message 3 of 13 (195 Views)

Re: HP startup screen

Good morning.
When I click on F11 it went to the Language Keyboard Setting. I clicked on the US keyboard layout setting and the screen just stayed on this screen. The screen isn't frozen bc my mouse pointer can still highlight the selection that I go to.
HP Support Agent
Mrstenter
Posts: 6,386
Member Since: ‎09-02-2013
Message 4 of 13 (189 Views)

Re: HP startup screen

Hi MsCrosby,

 

Try hitting just the enter key. If that does not work try performing a hard reset again.

 

Thanks.

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Mrs.Tenter
I work on behalf of HP
Tutor
MsCrosby
Posts: 14
Member Since: ‎02-07-2013
Message 5 of 13 (173 Views)

Re: HP startup screen

Good evening.

I had to right click on US keyboard language. Then it went to the screen with the time and date in the lower left hand corner on a blue screen. So then I did a hard reset, and it went right back to this screen. And it has been on this screen for the past four hours.
Student
jazzygee
Posts: 1
Member Since: ‎03-04-2014
Message 6 of 13 (161 Views)

Re: HP startup screen

My screen says says i have to visit www.hp.com/startup i pressed F10 to goto my setup menu but doesnt give me options.
HP Support Agent
Mrstenter
Posts: 6,386
Member Since: ‎09-02-2013
Message 7 of 13 (146 Views)

Re: HP startup screen

Hey Jazzygee,

 

Please note remove any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential device. Try at startup to keep pressing F11 to do a system restore.

 

Hope this helps.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Mrs.Tenter
I work on behalf of HP
HP Support Agent
Mrstenter
Posts: 6,386
Member Since: ‎09-02-2013
Message 8 of 13 (144 Views)

Re: HP startup screen

Hi MsCrosby,

 

Could you update me on what is happening now? Please note remove any and all USB devices while trying to do any diagnostics. Here is a link on hardware failure.

 

Please let me know if anything fails.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Mrs.Tenter
I work on behalf of HP
Tutor
MsCrosby
Posts: 14
Member Since: ‎02-07-2013
Message 9 of 13 (138 Views)

Re: HP startup screen

Good morning.
I just did the hardware failure.....When I did the Start Up test it failed. It gave me a failure ID code.
HP Support Agent
Mrstenter
Posts: 6,386
Member Since: ‎09-02-2013
Message 10 of 13 (134 Views)

Re: HP startup screen

Hi MsCrosby,

 

Have you changed any hardware on the computer? Can you boot the computer into safe-mode?

Tap the F8 key after your computer initially powers on.
Once you see the Advanced Boot Options menu. Use the up/down arrow keys to highlight your selection.
Select Safe Mode and press Enter. It might ask you for the Admin password.

Did the computer give your a number on the failure ID code?

 

Let me know.

 

Thanks.

 

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Mrs.Tenter
I work on behalf of HP
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