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Re: How can I get back my recovery partition when my harddisk is corrupt ? (956 Views)
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Honor Student
imranshafqat
Posts: 3
Registered: ‎08-02-2012
Message 1 of 6 (1,044 Views)

How can I get back my recovery partition when my harddisk is corrupt ?

[ Edited ]

Few days ago I bought my new HP Envy Notebook 1003 tu with windows 7 home premium x64 installed.

After completing the first windows install, I saw that there are only two visible partitions, one big windows partition and other around 20GB recovery partition. I opened Windows disk management and tried to resize the windows partition to 100 gb, on changing windows partition size, windows gave a message that except first no other volume will be bootable or something like that, I don't remember and then I created around 4 more partitions and changed the recovery partition drive letter to Z:

 

Now today, I wanted to factory reset my pc but F11 recovery manager was giving an error and on searching on internet, I became aware that I changed my harddisk from basic to dynamic. Now Trough different methods I tried to make it back basic, then I editied the partition table and marked all partitions type from 42 (dynamic voumes number or whatever number it was) to 07 (ntfs volume number). After that my windows stopped booting, I tried many different things but unable to start the windows. Windows given an error on booting, I tried to repair the boot manager but ever the repair failed.

 

Please help me, I just want to backup the recovery partition and/or factory reset the system.

Any response will be highly appreciated. Thanks.

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Master's Graduate
WaseemW
Posts: 744
Registered: ‎01-11-2012
Message 2 of 6 (1,037 Views)

Re: How can I get back my recovery partition when my harddisk is corrupt ?

Hi,

if you have created any recovery media, you need to use that and it will install the Operating system afresh.

eitherways all your data will be erased and HDD will be partitioned one more time.

 

if you havent created any Media before, you need to order recovery media from HP.

 

contact HP to order Recovery media. in few countries you can order it online, else contact HP phone support.

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=bph07143

 

 

Regards,
WW
“I am an HP Employee“
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Honor Student
imranshafqat
Posts: 3
Registered: ‎08-02-2012
Message 3 of 6 (1,032 Views)

Re: How can I get back my recovery partition when my harddisk is corrupt ?

Thanks for the response.

 

But I have not created any recovery disks, I do have created a system image via windows backup but my harddisk is corrupt now. So what can I do.

I cannot see pakistan on order recovery disks page nor I see my exact notebook model listed on that page (HP envy 1003 tu)

 

Please help.

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Master's Graduate
WaseemW
Posts: 744
Registered: ‎01-11-2012
Message 4 of 6 (1,023 Views)

Re: How can I get back my recovery partition when my harddisk is corrupt ?

Hi,

please visit www.hp.com/pk

once you have main screen on right top corner, there is a connect with HP (or HP bubble), under that you have contact HP. click there and get support.

https://h41268.www4.hp.com/live/index.aspx?qid=8320

 

or click on the right hand side bottom click Customer support>contact support>email HP> select product> Submit a support request for the recovery media via online.

here are the direct contact support numbers if you wish to call them.

http://www8.hp.com/my/en/contact-hp/phone-assist.html

 

 

 

 

 

Regards,
WW
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Honor Student
imranshafqat
Posts: 3
Registered: ‎08-02-2012
Message 5 of 6 (965 Views)

Re: How can I get back my recovery partition when my harddisk is corrupt ?

I read it somewhere on this forum that in the first month of buying your new laptop, if you ask for recovery disks, it will be given to you for free without any charge and after first month there is a fee.

Is the recovery disks really free in the first month of purchase???

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Master's Graduate
WaseemW
Posts: 744
Registered: ‎01-11-2012
Message 6 of 6 (956 Views)

Re: How can I get back my recovery partition when my harddisk is corrupt ?

It depends on county and product you have. In few countries no recovery dvds are free while in few time bound. In few countries recovery discs are free as long as product is within warranty. You need to check with HP support team what is applicable for your product and country. :smileyhappy:
Regards,
WW
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